Pre-built AI Colleagues resolve Tier-1 HR in seconds - on SuccessFactors and every system around it. SAP stays the system of record.
Proven across enterprises running SuccessFactors with Leena AI
The value, in numbers
What changes on day one
HR runs on SuccessFactors. The work still happens around it. Leena closes that gap - deflecting Tier-1, writing letters, syncing every system from one conversation.
Ticket deflection
60–70%
Tier-1 & Tier-2 deflected
Resolved on Slack, Teams and web. ~$180k saved per ops team.
Slack
Teams
Employment letters
<10s
Generated, signed, delivered
Letters on demand. Four hours back per HRBP, every week.
Auto-signed
First response
8 sec
Down from 8 hours
Policy answers that cite the exact clause. In the employee's language.
100+ languages
How it works
SAP stays the record. Leena runs the work around it.
SuccessFactors stays the system of record. Leena is the agentic layer on top - resolving Tier-1 HR, orchestrating every system around SF. Here is what happens the moment someone asks.
Step 01 · Deep across the SF suite
Hire-to-Retire, one interface
It reads across the full SuccessFactors suite, permissions inherited. It connects the ecosystem. It does not fragment it.
Permissions inherited from SF
SAP stays the system of record
Step 02 · 200+ Enterprise Integrations
Connectors, not custom code
Authenticate once. It reads and writes across your stack from day one. No engineering build. No middleware.
Two-way read & write
Live from day one
Step 03 · Resolution
Resolves Tier-1 HR end-to-end
A letter. A leave application. A payroll query. Resolved on SuccessFactors, confirmed in plain language. The employee never sees a form.
70%+ auto-resolved, no human
Updates every system from one chat
Step 04 · AOP Studio
Your team owns the workflows
Describe a process in plain language. It runs it. MCP and A2A are built in. No engineering ticket. No lock-in.
No-code, owned by the process team
MCP & A2A interoperability
What it handles
Tier-1 HR, resolved on SuccessFactors
Voice-enabled. Always on. 100+ languages, on Slack, Teams and web. Switch the view - hover a card to see how it resolves.
Leave & attendance
Balances, applications and approvals in seconds.
SAP SuccessFactors
Booked instantly
Balance checked, leave applied on SuccessFactors, routed for approval.
Employment letters
Generated, signed and delivered on demand.
SAP SuccessFactors
Under 10 seconds
The letter is produced, signed and emailed before the chat ends.
Payroll & benefits Q&A
Payroll questions and benefits enrollment.
SAP SuccessFactors
Answered in context
It pulls the employee's record. Precise answers, not generic ones.
Reimbursement claims
Advance requests and reimbursement routing.
Concur
Routed & reconciled
Claims captured and routed, reconciled to the employee record.
Onboarding, Day-1 on
New-hire onboarding and performance-cycle Q&A.
SAP SuccessFactors
Ready from Day 1
Onboarding steps and cycle questions, handled. No HR chasing.
HR policy & FAQ
Policy answers and exit-process enquiries, cited.
SharePoint
Cited, not guessed
Answers quote the exact clause. In the employee's language.
“We chose Leena AI for its strong integrations with SAP and our broader tech stack. They demonstrated use cases that closely matched what we needed, and the pace of innovation over the last two years showed clear alignment with our vision of reducing complexity, boosting efficiency, and driving measurable ROI. Most importantly, we wanted to avoid creating tickets that should never have existed in the first place, and Leena demonstrated that in their demos/PoC.”
Hira Hashmi
Sr Director, People Operations
70%+
HR tickets auto-resolved
<7 days
To automate SF workflows
30+
Out-of-box SF templates
330K
Users on SF + Joule + Leena
70%+
HR tickets auto-resolved
<7 days
To automate SF workflows
30+
Out-of-box SF templates
330K
Users on SF + Joule + Leena
SAP SuccessFactors × Leena AI
Make SuccessFactors the hub of agentic HR
eNPS up 7 to 12 points in 12–18 months. The repetitive queue, gone. Live in days, not months.
Agentic AI platform with pre-built AI Colleagues for the back-office.
132 West, 31st Street, Suite #1006, New York 10001
Agentic AI platform with pre-built AI Colleagues for the back-office.
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132 West, 31st Street, Suite #1006, New York 10001
