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What is the employee net promoter score?
Employee net promoter score (eNPS) is a scoring system that measures how likely an employee is to recommend your organization to their friends or family members. It is calculated based on the results of an anonymous survey that assesses employee loyalty and satisfaction within an organization.
The survey is made of two questions, and the results are segmented into three categories: promoters, passives, and detractors. Businesses subtract the percentage of detractors from the percentage of promoters and the final value is taken to be employee net promoter score.
Not to be confused with:
net promoter score
Net promoter score is a scoring system that measures how likely a customer is to recommend your product or service to someone else.
Not to be confused with:
net promoter score
Net promoter score is a scoring system that measures how likely a customer is to recommend your product or service to someone else.
net promoter score
Net promoter score is a scoring system that measures how likely a customer is to recommend your product or service to someone else.
net promoter score
Net promoter score is a scoring system that measures how likely a customer is to recommend your product or service to someone else.
Net promoter score is a scoring system that measures how likely a customer is to recommend your product or service to someone else. While eNPS borrows the concept from NPS, the former measures employee satisfaction, and the latter measures customer satisfaction.
Employee happiness helps employees perform optimally and maximize their productivity. It ensures that employees are invested in the success of the employer. Employee happiness is to do with the self-contentment of a workforce, but cannot determine how likely an employee is to recommend a workplace to someone else.
How does eNPS help measure employee engagement?
The eNPS is a quick survey that helps organizations understand employee engagement and loyalty. The survey asks employees how likely they are to recommend their employer to others. Respondents choose a number from the scale of 0–10, with 0 being not at all likely to recommend the employer and 10 being extremely likely. Those who score from 0-6 are called “detractors”, from 7 or 8 are “passives”, and from 9-10 are “promoters”.
It is a convenient scoring system with a simple survey that employees answer at their convenience. eNPS surveys are short and when sent out at a regular interval they can help establish engagement trends and allow the leadership to see how certain organizational changes are being received. Since eNPS scores show employee loyalty it’s easy to see why this score is intrinsically related to employee engagement.