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What is an HR chatbot?
HR chatbots are computer programs that are designed to interact with employees and also start certain workflows on their behalf. Using HR chatbots, HR teams can swiftly respond to the most common employee queries.HR chatbots automate repetitive tasks, such as helping employees apply for leaves and answering their questions about the medical insurance policy of the organization, which can free up the HR staff’s time. These chatbots are available 24x7x365 and can assist employees in real-time.Not to be confused with:
Live chat
Live chat entails real-time employee interaction with an HR team member or HR experts.
Not to be confused with:
Why should businesses invest in an HR chatbot?
Frees up HR’s timePowered with AI, HR chatbots can process multiple queries at once and eliminate repetitive tasks. This saves HR teams’ time, ensuring they do not get bogged down with mundane tasks, and allows them to focus on core processes like employee experience, leadership recognition.Reduces business expensesHR chatbots automate generic and employee-specific queries and eliminate the need for a separate team to handle these queries. They also free up knowledge workers’ bandwidth so they can concentrate on more important tasks.Improve the onboarding experienceHR chatbots can be a digital guide for new hires who often have several queries related to the organization and its processes. These chatbots can answer all such queries, be available 24x7x365, and ensure the new hires do not feel lost.Streamline knowledge managementHR chatbots can refine and tame an organization’s internal knowledge management system. Thanks to their conversational interfaces, employees do not need to spend hours scrolling through documents to find answers to urgent queries. These chatbots retrieve useful information and give it out to employees at the click of a button.
