What is an HR chatbot?
HR chatbots are computer programs that are designed to interact with employees and also start certain workflows on their behalf. Using HR chatbots, HR teams can swiftly respond to the most common employee queries.
HR chatbots automate repetitive tasks, such as helping employees apply for leaves and answering their questions about the medical insurance policy of the organization, which can free up the HR staff’s time. These chatbots are available 24x7x365 and can assist employees in real-time.
Not to be confused with:
Live chat
Live chat entails real-time employee interaction with an HR team member or HR experts.
Not to be confused with:
Live chat
Live chat entails real-time employee interaction with an HR team member or HR experts.
Live chat
Live chat entails real-time employee interaction with an HR team member or HR experts.
Live chat
Live chat entails real-time employee interaction with an HR team member or HR experts.
Live chat entails real-time employee interaction with an HR team member or HR experts. Live chat usually comes into the picture when a serious grievance or complaint comes in from an employee and is beyond the capability of an HR chatbot or virtual assistant. Unlike HR chatbots, live chats are operated by human executives who are usually experts in the matter at hand.
HRVA takes care of administrative tasks on behalf of the HR department and also serves as an assistant to the employees. While HR chatbots are only capable of handling basic employee queries and requests, HRVAs can interact with employees in a fashion that is very similar to human interaction, bring in a human expert when needed, and also gauge employee engagement through periodic surveys.
Why should businesses invest in an HR chatbot?
Frees up HR’s time
Powered with AI, HR chatbots can process multiple queries at once and eliminate repetitive tasks. This saves HR teams’ time, ensuring they do not get bogged down with mundane tasks, and allows them to focus on core processes like employee experience, leadership recognition.
Reduces business expenses
HR chatbots automate generic and employee-specific queries and eliminate the need for a separate team to handle these queries. They also free up knowledge workers’ bandwidth so they can concentrate on more important tasks.
Improve the onboarding experience
HR chatbots can be a digital guide for new hires who often have several queries related to the organization and its processes. These chatbots can answer all such queries, be available 24x7x365, and ensure the new hires do not feel lost.
Streamline knowledge management
HR chatbots can refine and tame an organization’s internal knowledge management system. Thanks to their conversational interfaces, employees do not need to spend hours scrolling through documents to find answers to urgent queries. These chatbots retrieve useful information and give it out to employees at the click of a button.
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