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What is HR service delivery?
HR Service Delivery stands for how an organization’s HR department decides to give out its services and interacts with employees. It begins at the time of hiring and lasts till the time an employee leaves or retires. Various tasks like payroll, employee benefits, and grievance redressal are all a part of HR service delivery.Traditionally, most organizations followed a system where employees could simply walk up to the HR department and resolve their queries and grievances. However, with the evolution of the workplace, a few other HR service delivery models have come around.Not to be confused with:
HR automation
HR automation makes use of intelligent software to simplify HR service delivery.
Not to be confused with:
Why modernize HR service delivery?
Modernization of HR service delivery is mainly to do with HR automation and employing HR tech. Here’s how that can help.Improve HR productivityThe HR department often struggles with areas like budget allocation and productivity optimization. Modernizing HR service delivery can streamline things like budget allocation and scope of services, thereby allowing HR to concentrate on more nuanced tasks.Increased efficiencyWith modernization, service requests can automatically be routed to the concerned departments and service managers no longer need to deal with manual processes like phone and email communication. This helps make workflows faster and more efficient along with reducing the turnaround time of employee requests.Better analytics and reportingHR service delivery tools help mine relevant operational data and drive accountability. HR managers can measure and monitor KPIs to understand the impact and success of your HR service delivery model.
