Slash Tickets by 70%
with Gen AI Knowledge Management
Leena AI's Gen AI Agent is a one-stop solution to deliver enterprise knowledge, related actions, and an updated base. Enterprise-safe responses guaranteed.
Trusted by global Fortune 500 enterprises
Enterprise knowledge from all sources
Raw data made Gen AI ready
Knowledge-linked Gen AI actions
Empower Unprecedented Employee Productivity
Unified, accurate & lightning fast knowledge
Leena AI pulls data from any source, whether structured or unstructured and accurately serves knowledge with no time lag. Reduces chances of new tickets.
Your knowledge base, always up-to-date
Our Gen AI finds missing or new information from resolved tickets, and automatically updates your knowledge base. This leaves no room for follow-up agent effort.
Right knowledge to the right users
Leena AI delivers knowledge only authorized per user, with stringent rules based on role, location & more. Keeps information within enterprise limits.
A rich enterprise search experience
Leena AI's Autonomous Agent offers relevant documents, projects, and even past conversations with employee-requested knowledge, helping them get more done.
Knowledge, from images, graphs, & more
Leena AI's Gen AI extracts key information from multiple formats including images, tables, and presentations. Significantly reduces employee effort.
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A proven Gen AI approach to knowledge transformation
ParsingMake data from any format machine readable for WorkLM™, our Gen AI model
DeduplicationRefers to the most recent article among those offering similar knowledge
VectorizationCreates digestible data chunks to support creation of a knowledge graph
Industry recognition and customer trust: A testament to our excellence
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
ITSM
Future of Work
IT Intelligence
Conversational AI
Leena AI has been mentioned in 40+ G2 reports for 2024.
Leena AI has been recognized as a Major Contender in Enterprise Conversational AI research with mentions in 2 matrices, in 2024.
IT Management Products PEAK Matrix® 2024
Conversational AI Products PEAK Matrix® 2024
See all recognitions
Get work done without any limits
Data Security
Customer data will never be used to train our models
EU AI Act compliance for the highest security standards
Enterprise guardrails for control over the Leena AI agent
Seamless adherence with your existing security groups
Multi-channel supportLeena AI integrates seamlessly with your existing communication channels, providing on-the-spot support.
Multilingual supportLeena AI offers multi-lingual support for over 100 languages, fostering collaboration across borders.
Transforming Businesses, One Customer at a Time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
Seamless Integrations for Enhanced Functionality
See all integrations
Multi-faceted approach to security and compliance
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geos
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
What is knowledge management for enterprises?
Knowledge management involves finding the right information from relevant policies, data, documents, and more, while being able to deliver up-to-date knowledge, no matter where it resides. In addition, being able to deliver it to employees or users with minimal friction, while ensuring the knowledge is authorized for the requester to access it.
How is generative AI transforming knowledge management?
With today's growing enterprise complexity across global organizations, similar knowledge usually resides in multiple documents, or the sources might be unstructured or constitute different formats (ERP systems, Google Drive, spreadsheets, & more). But generative AI can find the most recent and accurate information from such sources, and deliver it in natural language-based conversations. In addition, Gen AI can find new information from sources like resolved tickets and auto-update the right enterprise documents
What are the benefits of an AI employee assistant vs a dedicated knowledge solution?
Humans engage in dialogues no matter the context. With an AI employee assistant platform, employees on the one hand might be satisfied with knowledge served in conversational mode. But on the other hand, they perform some follow-up action or dive deeper into additional information upon requesting the knowledge initially. An automated agent-like solution can serve such needs unlike a knowledge tool
What are related capabilities being offered by modern knowledge management solutions?
Gen AI knowledge solutions are making the knowledge delivery experience more fulfilling by automatically cleaning and organizing raw data from sources for the Gen AI model to understand key knowledge employees request from them. Also, Gen AI is now suggesting relevant actions employees are likely to take after consuming requested knowledge and automating those actions. Finally, the solution offers helpful documents or related projects delivering an enterprise search experience.
Customer data will never be used to train our models
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geos
