On-demand webinar
Automation and technology: The fundamentals of a meaningful employee experience
Automation and technology: The fundamentals of a meaningful employee experience
May 2022
57 mins
Employee Experience
Speakers
Poonam Ajgaonkar
Human Resources Director at Experian
Pradnya Kulkarni
Principal - Strategy and Operations at Telstra India
Moderated by
Prashant Sharma
Marketer at Leena AI
This webinar discusses employee experience metrics and their influence:
Which metrics matter the most when measuring employee experience?
How crucial is the role of technology in this New Era of Employee Experience?
How do you strike the right balance between automation and retaining the “Human Quotient”?
Understanding employee experience metrics
Employees are the internal customers of an organization, and their experience with the organization can actually make or break the revenue numbers. The hiring process, onboarding period, employee's interactions with coworkers and supervisors, and availability of necessary resources and technologies, all play a significant role in determining how satisfied employees are with their work environment.

Let’s understand through the lens of two HR leaders - the strategies to implement and the challenges one must overcome - to create a meaningful employee experience. In addition, let’s hear first-hand experiences of how automation and cutting-edge technology are improving the employee experience without eliminating the human element.

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Knowledge bytes
How is employee experience measured?
Pulse surveys, quarterly surveys, and annual surveys are all effective tools for measuring employee satisfaction. Organizations should be receptive to all forms of employee feedback and should design surveys around the most important metrics for employee satisfaction in order to accurately gauge employee experience.
What metrics measure employee satisfaction?
The employee net promoter score, absenteeism rate, turnover rate, and productivity and profitability are all important indicators of how happy employees are. You could measure the success of your efforts over time by measuring these KPIs.
What is the employee experience Index?
The employee experience index (ESI) identifies which workplace elements are crucial to maintaining a healthy work environment and long-term performance. The ESI is based on three questions: how pleased are you with your current job? How well does your current place of employment satisfy your expectations? How close is your current workplace to your dream workplace?