Reduce IT support tickets and TAT by 70%, with Agentic AI
Reduce IT support tickets and TAT by 70%, with Agentic AI
Free up time for your IT team by unifying knowledge and auto-resolving complex IT workflows with Agentic AI.
Free up time for your IT team by unifying knowledge and auto-resolving complex IT workflows with Agentic AI.
Trusted by global Fortune 500 enterprises
Achieve unparalleled results in 6 weeks
75%increase in service desk productivity
98%accuracy in routing and triaging tickets
40%reduction in ticket resolution time
Free up your IT service desk with Agentic AI powered self-service
Automate IT support queries
Leena AI, powered by Agentic AI, auto-resolves repetitive IT tickets like password resets, software provisioning, access issues, and troubleshooting queries, ensuring instant employee support.
Unify IT knowledge across the enterprise
Leena AI’s Agentic AI architecture centralizes enterprise knowledge, integrating with popular knowledge bases to provide employees with the most relevant and accurate information at all times.
Accelerate your ticket lifecycle
With Agentic AI, Leena AI triages complex IT tickets to the right agent, assists with resolution, and enables seamless communication, speeding up the ticket lifecycle and improving support efficiency.
Optimize your IT resources
Agentic AI powers smart license management in Leena AI, monitoring software usage, revoking unused licenses, and helping enterprises maximize their IT resources and efficiency.
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Agentic AI for enterprise
Multimodal support
Multichannel support
Multilingual support
Seamless integrations for enhanced functionality
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Transforming businesses, one customer at a time
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
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99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
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80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
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99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
What is Agentic AI for IT support and how does it enhance IT operations?
Agentic AI for IT support refers to intelligent systems that automate various IT tasks using advanced natural language processing (NLP) and large language models (LLMs). These AI agents can autonomously resolve IT issues, handle user queries, and streamline workflows, reducing the need for human intervention and enhancing overall operational efficiency in IT environments.
How can Generative AI improve IT support automation?
Generative AI in IT support enables AI agents to autonomously generate solutions and responses to common IT issues by processing vast amounts of data through reinforced learning. This accelerates the resolution of IT tickets, increases the speed of response times, and reduces operational costs for IT departments.
What are the benefits of AI agents in automating IT support workflows?
AI agents can significantly enhance IT support by automating repetitive tasks, diagnosing and troubleshooting issues, and ensuring smoother communication with end-users. These Agentic AI systems orchestrate workflows across IT platforms, improving response times, reducing manual errors, and freeing up IT staff for more complex tasks. The result is faster, more efficient IT support.
How do AI agents integrate with existing IT support systems?
AI agents, powered by Agentic AI, can be seamlessly integrated into existing IT support systems to enhance their capabilities. By using NLP and LLMs, these agents can understand user queries and resolve IT issues autonomously, integrating with helpdesk software and ticketing systems to deliver automated, context-driven responses and solutions.
How does NLP enhance IT support automation in Agentic AI?
Natural Language Processing (NLP) plays a crucial role in Agentic AI for IT support, enabling AI systems to understand and interpret user queries in natural language. This allows IT agents to provide automated solutions to technical problems, ensuring more accurate and context-aware responses that improve the overall user experience in IT environments.
How does Leena AI use artificial intelligence (AI) to automate IT support?
Leena AI leverages AI technologies, such as natural language understanding (NLU), machine learning, and generative AI to understand and automate the resolution of IT support issues. When a user submits a request or issue, Leena AI's AI understands the problem and either resolves it instantly or routes it to the appropriate team, reducing resolution time and improving user satisfaction.
What are the benefits of automating IT support and services with Leena AI?
Automating IT support with Leena AI offers several benefits. It improves operational efficiency by automating repetitive tasks and speeding up issue resolution. It enhances user satisfaction by providing immediate, accurate responses and solutions. It also frees up IT staff to focus on strategic, high-value tasks rather than spending time on routine support requests.
Is automating IT support and services with Leena AI secure?
Absolutely. At Leena AI, we take security very seriously. Our platform adheres to strict security standards and protocols to ensure that your data is safe. We employ techniques like data encryption and secure access controls, and we comply with all relevant industry regulations and standards.
How easy is it to integrate Leena AI into my current IT infrastructure?
Leena AI is designed for seamless integration with your existing IT infrastructure. Our platform is compatible with popular IT service management (ITSM) tools, messaging platforms, and other enterprise systems. This means you can start leveraging the power of automation without having to overhaul your current systems.
