Free up time for your IT team by unifying IT knowledge and auto-resolving complex tasks with the autonomous agent.
Free up time for your IT team by unifying IT knowledge and auto-resolving complex tasks with the autonomous agent.
Trusted by global Fortune 500 enterprises
Achieve unparalleled results in 6 weeks
75%increase in service desk productivity
98%accuracy in routing and triaging tickets
40%reduction in ticket resolution time
Free up your IT service desk with our autonomous agent
Automate repetitive IT support queries
Leena AI provides instant IT support to employees by auto-resolving repetitive IT tickets like password reset, provisioning software, access issues, and even common troubleshooting queries.
Unify IT knowledge across the enterprise
Leena AI centralizes knowledge across the enterprise from different applications by integrating with all popular knowledge bases, ensuring employees always get the most relevant and accurate information.
Accelerate your ticket lifecycle
Leena AI can facilitate faster resolution of complex, high-touch IT tickets that require expert help by triaging tickets to the right agent, helping the support agent with resolution, and seamless communication with the employee.
Optimize your IT resources
Leena AI can perform smart license management tasks, such as revoking licenses that are not in use and monitoring software usage to help enterprises maximize the value of their IT resources.
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Agentic AI for enterprise
Multimodal support
Multichannel support
Multilingual support
Seamless integrations for enhanced functionality
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Transforming businesses, one customer at a time
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
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99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
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80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
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99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
How does Leena AI use artificial intelligence (AI) to automate IT support?
Leena AI leverages AI technologies, such as natural language understanding (NLU), machine learning, and generative AI to understand and automate the resolution of IT support issues. When a user submits a request or issue, Leena AI's AI understands the problem and either resolves it instantly or routes it to the appropriate team, reducing resolution time and improving user satisfaction.
What are the benefits of automating IT support and services with Leena AI?
Automating IT support with Leena AI offers several benefits. It improves operational efficiency by automating repetitive tasks and speeding up issue resolution. It enhances user satisfaction by providing immediate, accurate responses and solutions. It also frees up IT staff to focus on strategic, high-value tasks rather than spending time on routine support requests.
Is automating IT support and services with Leena AI secure?
Absolutely. At Leena AI, we take security very seriously. Our platform adheres to strict security standards and protocols to ensure that your data is safe. We employ techniques like data encryption and secure access controls, and we comply with all relevant industry regulations and standards.
How easy is it to integrate Leena AI into my current IT infrastructure?
Leena AI is designed for seamless integration with your existing IT infrastructure. Our platform is compatible with popular IT service management (ITSM) tools, messaging platforms, and other enterprise systems. This means you can start leveraging the power of automation without having to overhaul your current systems.
