Think of Agentic AI Colleagues as your IT crew at the pit stop - fast answers, instant actions, across any IT system
Trusted by the industry leading brands
Leena AI Colleagues are your IT pit crew
The employee is at the center. You make their lives easier and spark moments of joy for them.
The repetitive, tedious requests? Automated. So your IT team can focus on solving complex issues.
And it makes the CFO smile — delivering real business outcomes, and a solution that pays for itself.
What are AI Colleagues in IT?The next step in the evolution of Agentic AI for IT
AI Colleagues are available everywhereWeb, mobile, desktop, voice, Slack, Teams, WhatsApp - always accessible.
AI Colleagues that do not hallucinateUnlike AI chatbots, AI Colleagues don't make things up - just fact based help.
AI Colleagues not only answer questions (the easy part) but also complete tasksFrom “Can you reset my password?” to “My Outlook is not working” — they get things done.
AI Colleagues are connected to all IT systemsNo more guessing which tool to use; the Colleagues handle it all behind the scenes.
AI Colleagues follow permissions. No shortcutsBuilt for the enterprise, they respect your internal access rules and policies.
Let’s see it in actionThe top IT tasks your team deals with daily — solved faster by AI Colleagues.
Leena customers routinely achieve a 70% reduction in the volume of IT queries handled manually. Think of it as giving your IT team 70% of their time back.
Employees are delighted with a better, faster, experience that answers their questions AND takes action on their behalf.
Outcomes are measurable and quick. We work with our customers to prepare the business case for the CFO.
Customers rate Leena AI a Leader in Virtual Assistants and IT Automation.
The highest trust and security standards
Pre-built integrations for rapid go-live
Transforming businesses, one customer at a time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
“We chose Leena AI because of their willingness to work with us on complex use cases across our information systems. The solutions they presented clearly stood out compared to others we evaluated. Our go-live was seamless, with smooth integrations into SharePoint, Infor, our Learning Management System, and ERP. Today, our users enjoy a consistent experience no matter where they interact with their AI Colleague. We’re excited to see what comes next.”
Chris DickermanDirector, Workforce Experience
“We were looking for a solution for ticketing. What we found was that most others added AI on top of their systems—whereas Leena AI was built as a native AI solution. Initially, success for us meant getting the right case to the right person. But after exploring what Leena AI could do, we redefined success as avoiding the creation of unnecessary cases altogether. Leena AI showed us we could resolve over 70% of questions in real time for our global workforce—and that was very intriguing to us.”
Michael ManningVP, HR Data & Innovation
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
“We chose Leena AI because of their willingness to work with us on complex use cases across our information systems. The solutions they presented clearly stood out compared to others we evaluated. Our go-live was seamless, with smooth integrations into SharePoint, Infor, our Learning Management System, and ERP. Today, our users enjoy a consistent experience no matter where they interact with their AI Colleague. We’re excited to see what comes next.”
Chris DickermanDirector, Workforce Experience
“We were looking for a solution for ticketing. What we found was that most others added AI on top of their systems—whereas Leena AI was built as a native AI solution. Initially, success for us meant getting the right case to the right person. But after exploring what Leena AI could do, we redefined success as avoiding the creation of unnecessary cases altogether. Leena AI showed us we could resolve over 70% of questions in real time for our global workforce—and that was very intriguing to us.”
Michael ManningVP, HR Data & Innovation
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
“We chose Leena AI because of their willingness to work with us on complex use cases across our information systems. The solutions they presented clearly stood out compared to others we evaluated. Our go-live was seamless, with smooth integrations into SharePoint, Infor, our Learning Management System, and ERP. Today, our users enjoy a consistent experience no matter where they interact with their AI Colleague. We’re excited to see what comes next.”
Chris DickermanDirector, Workforce Experience
“We were looking for a solution for ticketing. What we found was that most others added AI on top of their systems—whereas Leena AI was built as a native AI solution. Initially, success for us meant getting the right case to the right person. But after exploring what Leena AI could do, we redefined success as avoiding the creation of unnecessary cases altogether. Leena AI showed us we could resolve over 70% of questions in real time for our global workforce—and that was very intriguing to us.”
Michael ManningVP, HR Data & Innovation
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
Leader in the Gartner® Emerging Market Quadrant twice in a rowThis recognition in the Gartner® Innovation Guide for Generative AI Technologies, highlights Leena AI’s commitment to helping enterprises unlock the next generation of efficiency and productivity gains through cross-application workflow automation.
Frequently asked questionsFor more questions contact us at support@leena.ai
What is Agentic AI for IT support, and how does it enhance IT operations?Agentic AI for IT support refers to intelligent systems, like Leena AI's "AI Colleagues," that use advanced natural language processing (NLP) and powerful AI language models. They enhance IT operations by autonomously resolving common issues (like password resets), streamlining complex workflows (like employee onboarding), and handling user queries 24/7. This frees up human IT teams to focus on high-priority tasks, dramatically increasing overall efficiency.
How does Leena AI's advanced AI improve IT support automation?Leena AI's advanced AI improves automation by allowing our AI Colleagues to understand the context and intent behind employee requests in plain language. Instead of relying on rigid scripts, this technology can understand complex issues, provide natural language responses, and execute multi-step tasks. This creates a more intuitive and effective support experience, ensuring that the AI doesn't "hallucinate" and only provides fact-based, helpful solutions.
What are the benefits of AI agents in automating IT support workflows?Automating IT workflows with AI agents like Leena AI Colleagues delivers significant business outcomes:
Massive Efficiency Gains: Routinely achieve a 70% reduction in manually handled IT queries.
Increased Productivity: Free your human IT crew to focus on strategic initiatives instead of repetitive tasks.
Enhanced Employee Experience: Provide instant, 24/7 answers and actions, leading to delighted employees and proven 96% user adoption rates.
Measurable ROI: Deliver real, quantifiable business outcomes and a strong return on investment.
How do AI agents integrate with existing IT support systems?Leena AI Colleagues are designed for rapid and seamless integration. We offer a library of pre-built integrations for major enterprise systems like Salesforce, Oracle, SAP, ServiceNow, and Workday. This ensures our AI agents can connect to your existing IT infrastructure for a fast go-live, allowing them to access information and take action across your entire tech stack.
How does NLP enhance IT support automation in Agentic AI?Natural Language Processing (NLP) is the core technology that allows our Agentic AI to be truly conversational. It enables the AI Colleagues to understand and interpret human language in all its variations, including slang and typos. This means employees can ask for help naturally, just as they would talk to a person, without needing to know specific commands or technical jargon.
How does Leena AI use artificial intelligence (AI) to automate IT support?Leena AI uses a sophisticated form of AI called Agentic AI to create "AI Colleagues." These digital team members are available on all channels (Web, Teams, Slack, WhatsApp) and are connected to your IT systems. They use AI to understand employee requests, diagnose issues, provide knowledge base answers, and complete tasks like managing software licenses or guiding users through security protocols.
What are the benefits of automating IT support and services with Leena AI?Beyond just automation, partnering with Leena AI gives you a competitive edge. As a recognized "Leader" by Gartner® for our innovative technologies, our solution is proven to drive success. Key benefits include achieving a high (96%) user adoption rate, seeing a significant return on investment, and leveraging a secure, enterprise-grade platform trusted by leading global brands like Coca-Cola, Nestlé, and Sony.
Is automating IT support and services with Leena AI secure?Absolutely. We are committed to the highest trust and security standards. Leena AI is compliant with major global regulations and holds certifications including GDPR, AICPA SOC 2, HIPAA, and ISO 27001/27017/27018. Your data is protected by enterprise-grade security protocols, ensuring that automation is both powerful and safe.
How easy is it to integrate Leena AI into my current IT infrastructure?Integration is designed to be straightforward and fast. Our pre-built connectors for dozens of popular IT and enterprise applications eliminate the need for lengthy custom development. The goal is a rapid go-live so your organization can start realizing the benefits of your new AI Colleagues as quickly as possible.
Ready to accelerate your Agentic AI journey?
Accelerate your Agentic AI journey with AI Colleagues for the back office—proactive, collaborative, and outcome-driven.
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