Resolve IT support tickets, queries and requests instantly with a Gen AI enterprise virtual assistant.
Resolve IT support tickets, queries and requests instantly with a Gen AI enterprise virtual assistant.
Trusted by global Fortune 500 enterprises
Get your employees the support they need - instantly. The perfect AI assistant to handle the heavy lifting for your IT team with auto-resolution of IT queries, a dynamic knowledge base, customizable workflows, and efficient ticket management.
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Free up your IT service desk with our IT virtual assistant
Build custom autonomous systems
The work assistant can build autonomous systems that suit your IT team’s needs from policy creation, and configuration management to network surveillance and load balancing.
Eliminate repetitive IT queries
The work assistant can provide instant IT support to employees by auto-resolving repetitive IT tickets like password reset, provisioning software, access issues, and even common troubleshooting queries.
Accelerate your ticket lifecycle
The IT virtual assistant can facilitate faster resolution of complex, high-touch IT tickets that require expert help by triaging tickets to the right agent, helping the support agent with resolution and seamless communication with the employee.
Streamline access to knowledge
The work assistant can learn from different knowledge repositories to provide concise snippets of knowledge through a single window and prompt employees with the best course of action based on the employee and their query.
Make the most of your IT resources
The Gen AI assistant can perform smart license management tasks, such as revoking licenses that are not in use and monitoring software usage which results in significant cost savings for organizations, amounting to thousands of dollars.
Detect & resolve risks
The work assistant can enable IT systems to detect and fix problems automatically by watching for early warning signs of high-impact, high-risk incidents to reduce downtime and increase system availability.
Explore the possibilities
Achieve unparalleled results in 6 weeks
75%increase in service desk productivity
98%accuracy in routing and triaging tickets
40%reduction in ticket resolution time
Drive success with AI-powered intelligence and analytics
Learn from comprehensive insights delivered right to your chat
Leena AI can create detailed reports to give you useful insights into the productivity of your service desk, risk management reports and compliance and governance reports etc. Your assistant can also schedule these reports to be delivered to you regularly.
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Unlock the potential of a future-ready employee experience
Cutting edge LLMsLeena AI has its own proprietary LLMs that are trained on vast amounts of IT support data, allowing the platform to understand complex IT processes and terminology with unparalleled precision and speed.
Omnipresent on all channelsLeena AI works on all your favorite channels - Slack, Teams, WhatsApp, etc. and creates a seamless employee experience across channels, devices, and applications as you prefer.
Multilingual supportLeena AI offers multilingual support and has the ability to understand and respond to inquiries in over 100 languages making it accessible for employees to get support in their preferred language.
Security guardrails for protectionLeena AI has built security guardrails to prevent responses from unverified sources and to ensure enterprise security and privacy policies are upheld while using advanced LLMs.
Seamless Integrations for Enhanced Functionality
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Transforming Businesses, One Customer at a Time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
How does Leena AI use artificial intelligence (AI) to automate IT support?
Leena AI leverages AI technologies, such as natural language understanding (NLU), machine learning, and generative AI to understand and automate the resolution of IT support issues. When a user submits a request or issue, Leena AI's AI understands the problem and either resolve it instantly or routes it to the appropriate team, reducing resolution time and improving user satisfaction.
What are the benefits of automating IT support and services with Leena AI?
Automating IT support with Leena AI offers several benefits. It improves operational efficiency by automating repetitive tasks and speeding up issue resolution. It enhances user satisfaction by providing immediate, accurate responses and solutions. It also frees up IT staff to focus on strategic, high-value tasks rather than spending time on routine support requests.
Is automating IT support and services with Leena AI secure?
Absolutely. At Leena AI, we take security very seriously. Our platform adheres to strict security standards and protocols to ensure that your data is safe. We employ techniques like data encryption and secure access controls, and we comply with all relevant industry regulations and standards.
How easy is it to integrate Leena AI into my current IT infrastructure?
Leena AI is designed for seamless integration with your existing IT infrastructure. Our platform is compatible with popular IT service management (ITSM) tools, messaging platforms, and other enterprise systems. This means you can start leveraging the power of automation without having to overhaul your current systems.
