HR case management simplifiedBring all employee cases to a centralized helpdesk. Eliminate resolution delays and enhance the employee experience with a conversational ticketing interface.
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Let AI be your intelligent teammateLeena AI frees up your HR agents’ time from repetitive cases by automatically responding to employee queries faster than it’s humanly possible. It regularly learns from the experience and updates the knowledge base with every interaction.
Let AI be your intelligent teammate
Leena AI frees up your HR agents’ time from repetitive cases by automatically responding to employee queries faster than it’s humanly possible. It regularly learns from the experience and updates the knowledge base with every interaction.
Stay on top of key case management metrics
Average resolution timeKeep a tab on the efficiency of the case management process.
Category trendsGet a comprehensive view of metrics related to each category.
Agent’s performanceDeep dive into assignee reports and evaluate your agent’s performance.
Escape the hassle of tracking individual employee cases
Central dashboardGet a consolidated view of all employee cases on the case management dashboard.
Ticket trendsGet a quick overview of the number of cases in different stages and priority.
Customized viewApply filters based on different parameters to monitor only relevant cases.
Ramp up your efficiency
Faster turnaround timeLeena AI deflects repetitive queries. And intelligently assigns unique cases to the right agent, thereby reducing the average resolution time by more than 50%.
Better visibilityThe real-time analytics give accurate visibility to the senior management about the key case management metrics, agents’ performance, and other trends.
Seamless coordinationThe central dashboard simplifies coordination with all the internal and external stakeholders required to resolve any employee issue.
AccountabilityLeena AI eliminates the need of communicating on personal channels for resolving employee grievances. And keeps the relevant stakeholders updated.
Coca-Cola Vietnam reduced their average turnaround time by 40% with Leena AI
Leena AI has helped us a lot in the Digital Transformation journey. We have centralized all our HR services into Leena AI and made it a single point of contact. And have saved 40% of our time for approval and request.
Dat Luong, Digital Solution Manager, Coca-Cola Vietnam
IndustryFMCG
|
Employee65,000+
Automate your entire HR service delivery Know about a suite of applications that amplifies the overall employee experience.
FAQ Automation
Deflect 80% of your tickets with automatic resolution.
HR workflows
Empower your employees with automated workflows.
Employee engagement
Maximize your employee engagement with real-time insights
HR document hub
Create a central repository for all your standard policies and documents.
Knowledge management
Make it easy for your team to access and update information.
FAQ Automation
Deflect 80% of your tickets with automatic resolution.
HR workflows
Empower your employees with automated workflows.
Employee engagement
Maximize your employee engagement with real-time insights
HR document hub
Create a central repository for all your standard policies and documents.
Knowledge management
Make it easy for your team to access and update information.
FAQ Automation
Deflect 80% of your tickets with automatic resolution.
HR workflows
Empower your employees with automated workflows.
Employee engagement
Maximize your employee engagement with real-time insights
HR document hub
Create a central repository for all your standard policies and documents.
Knowledge management
Make it easy for your team to access and update information.
Know our extended family 1M+ employees across the globe use Leena AI
IndustryBanking
Employees110000+
IndustrySporting Goods
Employees14000+
IndustryFMCG
Employees110000+
IndustryAviation
Employees20,000+
IndustryBuilding materials
Employees70,000+
IndustryConsumer electronics
Employees2700+
IndustryMedia
Employees1200+
IndustryFMCG
Employees65,000+
IndustryFMCG
Employees350,000+
IndustryInformation Technology
Employees8500+
IndustryWine & Spirits
Employees18000+
IndustryHR consulting
Employees22000+
IndustryMedia
Employees3000+
IndustryFood & Beverages
Employees41000+
IndustryBanking
Employees110000+
IndustrySporting Goods
Employees14000+
IndustryFMCG
Employees110000+
IndustryAviation
Employees20,000+
IndustryBuilding materials
Employees70,000+
IndustryConsumer electronics
Employees2700+
You’re one step away from an excellent employee experience
You’re one step away from an excellent employee experience
Have questions? We’ve got you coveredHave questions?We’ve got you covered
What is HR case management software?
HR case management software helps the HR shared services team resolve and manage employee cases or requests. Sometimes, people also refer to it as an HR ticketing system or internal helpdesk.
What are some of the features to look for in HR case management software?
