Smart case managementpowered by virtual employee assistantEmpower HR agents with a centralized help desk to resolve all employee cases on a unified dashboard. Give your employees an excellent experience by resolving issues in minimal time and providing them with a 24/7 virtual assistant for raising and tracking issues.
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Innovate HR case management with AIEnhance the efficiency of your employee-facing teams and ensure faster resolutions with an AI-powered virtual assistant.
Intelligent teammate for HR business partners and agentsLeena AI virtual assistant acts as an intelligent teammate for the HR business partners and agents. It regularly learns from the experience and updates the knowledge base with every interaction, increasing case management productivity manifold.
Instant resolutions to frequently asked queriesThe virtual employee assistant automatically resolves up to 90% of the employee queries and reduces the number of tickets that require HR’s intervention. This lets the HR agents focus on high-priority cases and reduce the turnaround time for resolving employee issues.
Smart answering for case management automationHR agents can mark specific answers as smart comments while resolving a particular issue. These smart comments automatically get added to the standard knowledge base so that similar tickets can automatically be resolved in the future.
Ready to see how Leena AI boosts HR productivity and employee experience?
Go beyond conventional case management
Smooth conversational ticketing experiencesDeliver outstanding employee ticketing service with a user-friendly chat interface. Leena AI understands the everyday language of your employees and prompts them to raise a ticket whenever human help is needed.
Helpdesk support across any communication channelOur virtual assistant helpdesk works seamlessly across different communication channels. Employees can raise issues and grievances right from the platform they use regularly - Microsoft Teams, Slack, WhatsApp, and more. Agents can access all the cases on the helpdesk dashboard irrespective of the ticket source.
Analytics to track agent performance and case management trendsGet a single-pane view of employee requests, case volumes, and trends. Track KPIs like average resolution time, agent performance metrics, and percentage of tickets deflected. Understand in depth what’s working well and what’s not and take appropriate actions.
Smooth conversational ticketing experiencesDeliver outstanding employee ticketing service with a user-friendly chat interface. Leena AI understands the everyday language of your employees and prompts them to raise a ticket whenever human help is needed.
Helpdesk support across any communication channelOur virtual assistant helpdesk works seamlessly across different communication channels. Employees can raise issues and grievances right from the platform they use regularly - Microsoft Teams, Slack, WhatsApp, and more. Agents can access all the cases on the helpdesk dashboard irrespective of the ticket source.
Analytics to track agent performance and case management trendsGet a single-pane view of employee requests, case volumes, and trends. Track KPIs like average resolution time, agent performance metrics, and percentage of tickets deflected. Understand in depth what’s working well and what’s not and take appropriate actions.
Smooth conversational ticketing experiencesDeliver outstanding employee ticketing service with a user-friendly chat interface. Leena AI understands the everyday language of your employees and prompts them to raise a ticket whenever human help is needed.
Helpdesk support across any communication channelOur virtual assistant helpdesk works seamlessly across different communication channels. Employees can raise issues and grievances right from the platform they use regularly - Microsoft Teams, Slack, WhatsApp, and more. Agents can access all the cases on the helpdesk dashboard irrespective of the ticket source.
Analytics to track agent performance and case management trendsGet a single-pane view of employee requests, case volumes, and trends. Track KPIs like average resolution time, agent performance metrics, and percentage of tickets deflected. Understand in depth what’s working well and what’s not and take appropriate actions.
40% reduction in resolution timeHR agents get more time to resolve critical issues faster.
98% tickets auto-assignedCases are automatically assigned to the right agents and departments.
Trusted by 10M+ employeesfrom 400+ organizationsacross the globe
IndustryFMCG
Employees110,000+
IndustryDrink & Brewing
Employees150,000+
IndustryBusiness Consulting
Employees25,000+
IndustryAviation
Employees20,000+
IndustryBuilding materials
Employees70,000+
IndustryConsumer electronics
Employees2,700+
IndustryRetail
Employees60,000+
IndustryMedia
Employees1,200+
IndustryFMCG
Employees65,000+
IndustryFMCG
Employees350,000+
IndustryBanking
Employees10,000+
IndustryWine & Spirits
Employees18,000+
IndustryTravel
Employees6,000+
IndustryMedia
Employees3,000+
IndustryMotor Vehicle Manufacturing
Employees7,000+
IndustryBanking
Employees110,000+
IndustrySporting Goods
Employees14,000+
IndustryFMCG
Employees110,000+
IndustryDrink & Brewing
Employees150,000+
IndustryBusiness Consulting
Employees25,000+
IndustryAviation
Employees20,000+
IndustryBuilding materials
Employees70,000+
IndustryConsumer electronics
Employees2,700+
See Leena AI in action
Knowledge bytes
What is HR case management?
HR case management implies the resolution of submitted employee queries by the HR department. These requests are submitted and managed within an HR case management system. It gives employees complete visibility of who will address their tickets and when. An efficient HR case management system improves employee experience and engagement rate significantly.
How does an AI-driven HR case management system work?
An AI-driven HR case management system steps up the game as it automatically addresses employees’ repetitive queries at tier 0, keeping HRs free from administrative tasks. Besides, the AI-driven case management system understands employees’ intent and provides personalized answers. The new age case management system regularly learns from these employee interactions and keeps the knowledge base updated.
What are the biggest HR case management pain points?
Time-consuming repetitive employee issues prevent HRs from taking strategic initiatives.
Providing immediate and accurate responses to employee queries is nearly impossible.
It’s tough to identify the critical employee concerns and address them on time to avoid attrition.
Why is a case management system important?
The case management system is beneficial for both employees and HRs. It automatically responds to employees’ everyday queries and helps employees raise the ticket and triage it to the right HR agent.The case management system also gives HR leaders visibility into the type of queries employees frequently ask, the time taken to address those requests, and much more. HR leaders can take corrective measures on time to avoid attrition or disengagement at work.
What are some of the features to look for in HR case management software?
The case management system should have the following features:
