HR case management simplifiedHeroBring all employee cases to a centralized helpdesk. Eliminate resolution delays and enhance the employee experience with a conversational ticketing interface.
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IntelligentTeammateLet AI be your intelligent teammateLeena AI frees up your HR agents’ time from repetitive cases by automatically responding to employee queries faster than it’s humanly possible. It regularly learns from the experience and updates the knowledge base with every interaction.
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IntelligentTeammateLet AI be your intelligent teammate
Leena AI frees up your HR agents’ time from repetitive cases by automatically responding to employee queries faster than it’s humanly possible. It regularly learns from the experience and updates the knowledge base with every interaction.
managementMetric
Stay on top of key case management metrics
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Average resolution timeKeep a tab on the efficiency of the case management process.
Category trendsGet a comprehensive view of metrics related to each category.
Agent’s performanceDeep dive into assignee reports and evaluate your agent’s performance.
Escape the hassle of tracking individual employee cases
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Central dashboardGet a consolidated view of all employee cases on the case management dashboard.
Ticket trendsGet a quick overview of the number of cases in different stages and priority.
Customized viewApply filters based on different parameters to monitor only relevant cases.
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Ramp up your efficiency
Faster turnaround timeLeena AI deflects repetitive queries. And intelligently assigns unique cases to the right agent, thereby reducing the average resolution time by more than 50%.
Better visibilityThe real-time analytics give accurate visibility to the senior management about the key case management metrics, agents’ performance, and other trends.
Seamless coordinationThe central dashboard simplifies coordination with all the internal and external stakeholders required to resolve any employee issue.
AccountabilityLeena AI eliminates the need of communicating on personal channels for resolving employee grievances. And keeps the relevant stakeholders updated.
Coca-Cola Vietnam reduced their average turnaround time by 40% with Leena AI
Leena AI has helped us a lot in the Digital Transformation journey. We have centralized all our HR services into Leena AI and made it a single point of contact. And have saved 40% of our time for approval and request.
Dat Luong, Digital Solution Manager, Coca-Cola Vietnam
IndustryFMCG

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Employee65,000+
Automate your entire HR service delivery Know about a suite of applications that amplifies the overall employee experience.
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automation
FAQ Automation
Deflect 80% of your tickets with automatic resolution.
workflow
HR workflows
Empower your employees with automated workflows.
eEngagement
Employee engagement
Maximize your employee engagement with real-time insights
documentation
HR document hub
Create a central repository for all your standard policies and documents.
knowledge
Knowledge management
Make it easy for your team to access and update information.
automation
FAQ Automation
Deflect 80% of your tickets with automatic resolution.
workflow
HR workflows
Empower your employees with automated workflows.
eEngagement
Employee engagement
Maximize your employee engagement with real-time insights
documentation
HR document hub
Create a central repository for all your standard policies and documents.
knowledge
Knowledge management
Make it easy for your team to access and update information.
automation
FAQ Automation
Deflect 80% of your tickets with automatic resolution.
workflow
HR workflows
Empower your employees with automated workflows.
eEngagement
Employee engagement
Maximize your employee engagement with real-time insights
documentation
HR document hub
Create a central repository for all your standard policies and documents.
knowledge
Knowledge management
Make it easy for your team to access and update information.
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Know our extended family 1M+ employees across the globe use Leena AI
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customers LeenaAI
IndustryBanking
Employees110000+
customers LeenaAI
IndustrySporting Goods
Employees14000+
customers LeenaAI
IndustryFMCG
Employees110000+
customers LeenaAI
IndustryAviation
Employees20,000+
customers LeenaAI
IndustryBuilding materials
Employees70,000+
customers LeenaAI
IndustryConsumer electronics
Employees2700+
customers LeenaAI
IndustryMedia
Employees1200+
customers LeenaAI
IndustryFMCG
Employees65,000+
customers LeenaAI
IndustryFMCG
Employees350,000+
customers LeenaAI
IndustryInformation Technology
Employees8500+
customers LeenaAI
IndustryWine & Spirits
Employees18000+
customers LeenaAI
IndustryHR consulting
Employees22000+
customers LeenaAI
IndustryMedia
Employees3000+
customers LeenaAI
IndustryFood & Beverages
Employees41000+
customers LeenaAI
IndustryBanking
Employees110000+
customers LeenaAI
IndustrySporting Goods
Employees14000+
customers LeenaAI
IndustryFMCG
Employees110000+
customers LeenaAI
IndustryAviation
Employees20,000+
customers LeenaAI
IndustryBuilding materials
Employees70,000+
customers LeenaAI
IndustryConsumer electronics
Employees2700+
You’re one step away from an excellent employee experience
You’re one step away from an excellent employee experienceHappy employee
Have questions? We’ve got you coveredHave questions?We’ve got you covered
What is HR case management software?
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HR case management software helps the HR shared services team resolve and manage employee cases or requests. Sometimes, people also refer to it as an HR ticketing system or internal helpdesk.
What are some of the features to look for in HR case management software?
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Where can I buy HR case management software?
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