Democratized service management for truly empowered employees
Democratized service management for truly empowered employees
Deliver more personal, agent-like service engagement using Leena AI's WorkLMTM solution for HR. Skyrocket employee experiences in no time.
Deliver more personal, agent-like service engagement using Leena AI's WorkLM solution for HR. Skyrocket employee experiences in no time.
Trusted by global Fortune 500 enterprises
Customer outcomes today. Make them yours tomorrow
95%decrease in turnaround times for employee queries
80%reduction in employees time to access day-to-day information
70%average reduction in the absolute number of helpdesk tickets
Let agents watch the magic of intelligent service management
10x better service delivery with Generative AI
Let your HR team focus on the strategic aspects of service delivery while Leena AI generative AI workplace assistant takes care of the everyday employee issues.
Empower your employees to help themselves
Our workplace AI assistant helps employees to self-serve by accessing information and resolving their queries in real-time with generative AI technology.
Supercharge your teams productivity
With multi-LLM models at your aid, repetitive and mundane employee queries are automated so that your team can focus on higher order work
Hire to retire employee experience delivery
Provide a unified service delivery across all employee experience touchpoints starting with talent onboarding to employee service delivery to offboarding support and above
Have complete control over conversations
Leena AI WorkLMTM works with other external LLM models to ensure that the responses are inline with organizational policies, error-free and free of bias and stereotypes
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Key features for effective HR service delivery
FAQ Automation
Smart Helpdesk
Onboarding & Offboarding
Transaction Automation
Knowledge Management
FAQ automationPromote employee self-help and instant information access with generative-AI powered FAQ automation and employee query resolution support from any channel of the employees choice
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Smart helpdeskProvide near real-time resolutions to unique employee grievances with a smart employee help desk solution supported by advanced generative intelligence & natural language processing.
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Employee onboarding and offboardingCreate memorable first impressions and ensure seamless exit processes with GAI-designed personalized preboarding, onboarding & exit journeys for your hires.
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Transaction automationTranslate any idea into an app using drag and drop workflows n minutes without technical assistance and automate complicated approvals, processes or system integrations scenarios
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Knowledge and document managementCreate a dynamic employee-centered knowledge management and information system by infusing generative AI into your enterprise knowledge base and employee documents
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FAQ automationPromote employee self-help and instant information access with generative-AI powered FAQ automation and employee query resolution support from any channel of the employees choice
Get in touch
Smart helpdeskProvide near real-time resolutions to unique employee grievances with a smart employee help desk solution supported by advanced generative intelligence & natural language processing.
Get in touch
Employee onboarding and offboardingCreate memorable first impressions and ensure seamless exit processes with GAI-designed personalized preboarding, onboarding & exit journeys for your hires.
Get in touch
Transaction automationTranslate any idea into an app using drag and drop workflows n minutes without technical assistance and automate complicated approvals, processes or system integrations scenarios
Get in touch
Knowledge and document managementCreate a dynamic employee-centered knowledge management and information system by infusing generative AI into your enterprise knowledge base and employee documents
Get in touch
FAQ automationPromote employee self-help and instant information access with generative-AI powered FAQ automation and employee query resolution support from any channel of the employees choice
Get in touch
Smart helpdeskProvide near real-time resolutions to unique employee grievances with a smart employee help desk solution supported by advanced generative intelligence & natural language processing.
Get in touch
Employee onboarding and offboardingCreate memorable first impressions and ensure seamless exit processes with GAI-designed personalized preboarding, onboarding & exit journeys for your hires.
Get in touch
Transaction automationTranslate any idea into an app using drag and drop workflows n minutes without technical assistance and automate complicated approvals, processes or system integrations scenarios
Get in touch
Knowledge and document managementCreate a dynamic employee-centered knowledge management and information system by infusing generative AI into your enterprise knowledge base and employee documents
Get in touch
Unlock the potential of a future-ready employee experience
Compliance by defaultEnsure every conversation, information request and document access is compliant as per the latest workplace policies and avoid legal complications
Omni-channelEmployees can utilize their favorite enterprise communication platform, device or messaging channel to access generative AI responses or create information requests.
Enterprise- level data securityEmployee information is safe and securely handled as per enterprise standards & confidentiality of conversations always remains under control
Seamless integrationLeena AI works on top of existing enterprise platforms including all major HRIS/HRMS and other HR systems to maximize every system functionality
Seamless Integrations for Enhanced Functionality
See all integrations
Drive success with AI-powered intelligence and analytics
Uncover business value from optimized service management
Correlate loss of productivity by time spent by employees in ticket journeys, follow ups, or finding knowledge and key employee or policy documents to how using Leena AI slashes time for these tasks on a periodic basis, to demonstrate efficiency in resolving service queries, and time returned to employee, teams and functions to focus on their core work.
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Transforming Businesses, One Customer at a Time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
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“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
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“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
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“Our users found Leena AI very easy to use, with 70-80% rating it 4 or 5 out of 5 for user-friendliness. Moreover, 90% of the time, we provided the answers they needed, reducing live assistance requests and response time. This helped us surpass our initial key metrics and exceed industry standards on all eight of them.”
Martín Alan KesslerVP Global Employee Experience
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“Working with Leena AI has been a game-changer for us, and we are excited to see the positive impact on the employee self-service experience. We genuinely appreciate the dedication and expertise the Leena AI team brings to the table, and we look forward to achieving our goals together.”
Gaurav ShardaCTO
Read case study
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
“Our users found Leena AI very easy to use, with 70-80% rating it 4 or 5 out of 5 for user-friendliness. Moreover, 90% of the time, we provided the answers they needed, reducing live assistance requests and response time. This helped us surpass our initial key metrics and exceed industry standards on all eight of them.”
Martín Alan KesslerVP Global Employee Experience
Read case study
“Working with Leena AI has been a game-changer for us, and we are excited to see the positive impact on the employee self-service experience. We genuinely appreciate the dedication and expertise the Leena AI team brings to the table, and we look forward to achieving our goals together.”
Gaurav ShardaCTO
Read case study
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
“Our users found Leena AI very easy to use, with 70-80% rating it 4 or 5 out of 5 for user-friendliness. Moreover, 90% of the time, we provided the answers they needed, reducing live assistance requests and response time. This helped us surpass our initial key metrics and exceed industry standards on all eight of them.”
Martín Alan KesslerVP Global Employee Experience
Read case study
“Working with Leena AI has been a game-changer for us, and we are excited to see the positive impact on the employee self-service experience. We genuinely appreciate the dedication and expertise the Leena AI team brings to the table, and we look forward to achieving our goals together.”
Gaurav ShardaCTO
Read case study
Industry recognition and customer trust: A testament to our excellence
Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
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Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.
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Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.
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Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.
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Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Download Report
Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.
Download Report
Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Download Report
Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.
Download Report
Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Download Report
Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.
Download Report
Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Download Report
Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.
Download Report
Hype Cycle for ITSM
AI Apps in ITSM
Conversational AI Solutions
IHRSM Solutions
Multi-faceted approach to security and compliance
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geos
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
What is human resource service delivery?
Human resource service delivery encapsulates elements of HR concerning serving employees with information, providing clarifications and resolutions, processing applications and a lot more to enable them to have a comfortable and satisfactory experience with the respective organization.
What are the objectives of human resource service delivery?
HR Service delivery's success depends on quick resolutions or turnaround times for cases or tickets, and delivering precise, logical and contextual information. It also must contextualize engagement to deliver 1-1 personalized services, and optimally manage employee and company specific documents for maximum leverage
How is AI changing the world of HR service delivery?
AI, especially generative AI is quickly upending the status quo of what the world knows how HR service delivery runs. It is able to generate human-like cognitive responses to employee knowledge queries, personalize responses to employee queries & help agents resolve queries with improved context. It can also self manage and sort documents to be quickly reusable or agile for workflows to leverage them, and more.
What are the types of HR services?
Key HR services include help desk or case management, knowledge generation and management, automating FAQs for faster responses and better agent efficiency, and managing corporate and employee documents vital to the smooth running of the organization
Experience Leena AI Workplace AI assistant for HR service delivery.
Experience Leena AI Workplace AI assistant for HR service delivery.
FAQ Automation
Smart Helpdesk
Onboarding & Offboarding
Transaction Automation
Knowledge Management
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geos
