Amplify your IT service desk with Leena AI: the perfect blend of AI-powered support automation, comprehensive knowledge consolidation, and ITSM process optimization.
Amplify your IT service desk with Leena AI: the perfect blend of AI-powered support automation, comprehensive knowledge consolidation, and ITSM process optimization.
Trusted by global Fortune 500 enterprises
Deliver top-notch support every time Leena AI makes IT support readily available to employees by handling routine requests and proactively solving issues, right from the chat window.
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Optimise IT services with an AI assistant
Automate repetitive IT support queries
The work assistant can provide instant IT support to employees by auto-resolving repetitive IT tickets like password reset, provisioning software, access issues, and even common troubleshooting queries.
Achieve quick resolution for high-touch issues
Leena AI can facilitate faster resolution of complex, high-touch IT tickets that require expert help by triaging tickets to the right agent, helping the support agent with resolution and seamless communication with the employee.
Deliver contextual IT support based on employee identity
Leena AI can provide personalized IT support for employee queries based on their location, department, role, etc., and searches the consolidated knowledge base for articles that would be most suitable for the employee and prompts for action based on the query.
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Learn from comprehensive insights delivered right to your chat
Leena AI can create detailed reports to give you useful insights into the productivity of your service desk, risk management reports, compliance and governance reports, etc. Your assistant can also schedule these reports to be delivered to you regularly.
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Unlock the potential of a future-ready employee experience
Cutting edge LLMsLeena AI's proprietary LLMs are trained on a wealth of financial data, enabling the platform to comprehend complex financial concepts and terminology with unmatched accuracy and speed.
Omnipresent on all channelsLeena AI is available on all your preferred communication channels such as email, phone, social media, etc. and provides a consistent customer experience across various devices and platforms based on your preferences.
Multilingual supportLeena AI is equipped with multilingual capabilities, enabling it to comprehend and address customer inquiries in over 100 languages. This ensures that customers can receive support in their preferred language and have a smooth experience.
Security guardrails for protectionLeena AI implements security measures to verify the source of responses, maintain enterprise security, and adhere to privacy policies while utilizing advanced LLMs.
Seamless Integrations for Enhanced Functionality
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Transforming Businesses, One Customer at a Time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
How does Leena AI use artificial intelligence (AI) to automate IT support?
Leena AI leverages AI technologies, such as natural language understanding (NLU), machine learning, and generative AI to understand and automate the resolution of IT support issues. When a user submits a request or issue, Leena AI's AI understands the problem and either resolve it instantly or routes it to the appropriate team, reducing resolution time and improving user satisfaction.
What are the benefits of automating IT support and services with Leena AI?
Automating IT support with Leena AI offers several benefits. It improves operational efficiency by automating repetitive tasks and speeding up issue resolution. It enhances user satisfaction by providing immediate, accurate responses and solutions. It also frees up IT staff to focus on strategic, high-value tasks rather than spending time on routine support requests.
Is automating IT support and services with Leena AI secure?
Absolutely. At Leena AI, we take security very seriously. Our platform adheres to strict security standards and protocols to ensure that your data is safe. We employ techniques like data encryption and secure access controls, and we comply with all relevant industry regulations and standards.
How easy is it to integrate Leena AI into my current IT infrastructure?
Leena AI is designed for seamless integration with your existing IT infrastructure. Our platform is compatible with popular IT service management (ITSM) tools, messaging platforms, and other enterprise systems. This means you can start leveraging the power of automation without having to overhaul your current systems.
