Automate your IT support with the world’s most advanced generative AI and boost your service desk’s efficiency and employees’ productivity.
Automate your IT support with the world’s most advanced generative AI and boost your service desk’s efficiency and employees’ productivity.
Trusted by global Fortune 500 enterprises
Achieve 80% resolution on chat within the first 6 months Free up time for your IT team by auto-resolving repetitive IT tickets like service requests, access issues, and common troubleshooting queries. Leena AI is focused on empowering employees with self-service as a workplace AI assistant.
Talk to experts
Raised and resolved in seconds
Identity and access management
Leena AI can reset passwords, unlock accounts, provision software, handle approvals and even recommend alternative tools.
Troubleshooting queries
The work assistant can offer instant, step-by-step support for resolving common hardware and system-level issues and provide help on chat for troubleshooting third-party software issues.
IT onboarding
Leena AI automatically creates accounts, and licenses and initiates onboarding workflows when a new employee is added to the HRMS.
Get in touch
Bring automation to every corner of your IT service desk
AI can work wonders. Especially, with your ITSM platform.Leena AI can optimize your ITSM platform and ITSM processes like change management, request management with customizable workflows, and automated maintenance processes and keeps it accessible to employees, who are traditionally not part of the conversation when it comes to ITSM.
Talk to the experts
Unleash the power of proactive actionThe work assistant uses advanced analytics like anomaly detection and adaptive thresholding to predict and prevent issues before they impact performance. Leena AI detects future service degradations using machine learning and historical data. Access all data to alert the relevant teams, on true outliers.
Talk to the experts
Bring accuracy to end-to-end observabilityLeena AI auto-optimizes alerting systems by continuously observing patterns and log files, reducing the number of false positives, and improving the relevance of alerts helping IT teams to focus on the most critical issues and reduce alert fatigue..
Talk to the experts
AI can work wonders. Especially, with your ITSM platform.Leena AI can optimize your ITSM platform and ITSM processes like change management, request management with customizable workflows, and automated maintenance processes and keeps it accessible to employees, who are traditionally not part of the conversation when it comes to ITSM.
Talk to the experts
Unleash the power of proactive actionThe work assistant uses advanced analytics like anomaly detection and adaptive thresholding to predict and prevent issues before they impact performance. Leena AI detects future service degradations using machine learning and historical data. Access all data to alert the relevant teams, on true outliers.
Talk to the experts
Bring accuracy to end-to-end observabilityLeena AI auto-optimizes alerting systems by continuously observing patterns and log files, reducing the number of false positives, and improving the relevance of alerts helping IT teams to focus on the most critical issues and reduce alert fatigue..
Talk to the experts
AI can work wonders. Especially, with your ITSM platform.Leena AI can optimize your ITSM platform and ITSM processes like change management, request management with customizable workflows, and automated maintenance processes and keeps it accessible to employees, who are traditionally not part of the conversation when it comes to ITSM.
Talk to the experts
Unleash the power of proactive actionThe work assistant uses advanced analytics like anomaly detection and adaptive thresholding to predict and prevent issues before they impact performance. Leena AI detects future service degradations using machine learning and historical data. Access all data to alert the relevant teams, on true outliers.
Talk to the experts
Bring accuracy to end-to-end observabilityLeena AI auto-optimizes alerting systems by continuously observing patterns and log files, reducing the number of false positives, and improving the relevance of alerts helping IT teams to focus on the most critical issues and reduce alert fatigue..
Talk to the experts
Bring automation to every corner of your IT service desk
Bring automation to every corner of your IT service desk
Enterprise-readyWe tailor our solutions as per your organization’s needs, and scale as your team grows.
Explore the suite
Easy integrationsLeena AI integrates with all your HCMs, ITSMs, collaboration platforms and other systems.
See all intgrations
MultilingualLeena AI speaks 90+ languages and gives a personalized experience to your diverse.
See all intgrations
Quick time to valueWe take just 28 days to complete the deployment and get you started.
Read all case study
Our success with Godrej
80%Decrease in number of ‘how to’ queries.
99.97%reduction in resolution time of common IT queries
96.6%sessions were helpful and provided the right resolution
Seamless Integrations for Enhanced Functionality
See all integrations
Industry recognition and customer trust: A testament to our excellence
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
ITSM
Future of Work
IT Intelligence
Conversational AI
Leena AI has been mentioned in 40+ G2 reports for 2024.
Leena AI has been recognized as a Major Contender in Enterprise Conversational AI research with mentions in 2 matrices, in 2024.
IT Management Products PEAK Matrix® 2024
Conversational AI Products PEAK Matrix® 2024
See all recognitions
Multi-faceted approach to security and compliance
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geos
Transforming Businesses, One Customer at a Time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
Why is automation important for IT teams?
IT Service Desks are often overloaded with repetitive tickets, and service requests like password reset, unlocking accounts, and provisioning software and support agents spend hours resolving similar issues. Service desks usually have 70% of service requests and 30% of incidents. They also don’t have visibility into employee issues- preventing them from addressing the root cause.
Automating service requests from employees and auto-resolving common iT queries can free up time for the support agents to work on more critical and strategic work.
How does optimizing IT support experience via a virtual assistant impact employees?
Employees’ productivity is greatly impacted when they’re waiting for their IT ticket to be resolved. On average, it takes 30.72 hours for an IT ticket to get resolved. By auto-resolving employee tickets and helping employees get support instantly, the waiting time is eliminated.
Employees can raise tickets directly on the chat window of the virtual assistant without relying on multiple channels like email, portal, phone etc. Support agents and employees can communicate freely on the ticket via the virtual assistant.
How does a consolidated knowledge base help employees and IT support agents?
A consolidated knowledge base from disparate sources of knowledge like Sharepoint, Confluence, Drive can help employees get the right information or article directly from chat.
IT support agents can benefit from the network of knowledge while resolving tickets with prompts of relevant knowledge base articles and past resolutions based on category of the ticket.
Discover the power of Leena AI virtual assistant. The most advanced large language models (LLMs).
Discover the power of Leena AI virtual assistant. The most advanced large language models (LLMs).
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geos
