Automate your IT support with the world’s most advanced generative AI and boost your service desk’s efficiency and employees’ productivity.
Automate your IT support with the world’s most advanced generative AI and boost your service desk’s efficiency and employees’ productivity.
Trusted by global Fortune 500 enterprises
Achieve 80% resolution on chat within the first 6 months Free up time for your IT team by auto-resolving repetitive IT tickets like service requests, access issues, and common troubleshooting queries. Leena AI is focused on empowering employees with self-service as a workplace AI assistant.
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Raised and resolved in seconds
Identity and access management
Leena AI can reset passwords, unlock accounts, provision software, handle approvals and even recommend alternative tools.
Troubleshooting queries
The work assistant can offer instant, step-by-step support for resolving common hardware and system-level issues and provide help on chat for troubleshooting third-party software issues.
IT onboarding
Leena AI automatically creates accounts, and licenses and initiates onboarding workflows when a new employee is added to the HRMS.
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Bring automation to every corner of your IT service desk
AI can work wonders. Especially, with your ITSM platform.Leena AI can optimize your ITSM platform and ITSM processes like change management, request management with customizable workflows, and automated maintenance processes and keeps it accessible to employees, who are traditionally not part of the conversation when it comes to ITSM.
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Unleash the power of proactive actionThe work assistant uses advanced analytics like anomaly detection and adaptive thresholding to predict and prevent issues before they impact performance. Leena AI detects future service degradations using machine learning and historical data. Access all data to alert the relevant teams, on true outliers.
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Bring accuracy to end-to-end observabilityLeena AI auto-optimizes alerting systems by continuously observing patterns and log files, reducing the number of false positives, and improving the relevance of alerts helping IT teams to focus on the most critical issues and reduce alert fatigue..
Talk to the experts
AI can work wonders. Especially, with your ITSM platform.Leena AI can optimize your ITSM platform and ITSM processes like change management, request management with customizable workflows, and automated maintenance processes and keeps it accessible to employees, who are traditionally not part of the conversation when it comes to ITSM.
Talk to the experts
Unleash the power of proactive actionThe work assistant uses advanced analytics like anomaly detection and adaptive thresholding to predict and prevent issues before they impact performance. Leena AI detects future service degradations using machine learning and historical data. Access all data to alert the relevant teams, on true outliers.
Talk to the experts
Bring accuracy to end-to-end observabilityLeena AI auto-optimizes alerting systems by continuously observing patterns and log files, reducing the number of false positives, and improving the relevance of alerts helping IT teams to focus on the most critical issues and reduce alert fatigue..
Talk to the experts
AI can work wonders. Especially, with your ITSM platform.Leena AI can optimize your ITSM platform and ITSM processes like change management, request management with customizable workflows, and automated maintenance processes and keeps it accessible to employees, who are traditionally not part of the conversation when it comes to ITSM.
Talk to the experts
Unleash the power of proactive actionThe work assistant uses advanced analytics like anomaly detection and adaptive thresholding to predict and prevent issues before they impact performance. Leena AI detects future service degradations using machine learning and historical data. Access all data to alert the relevant teams, on true outliers.
Talk to the experts
Bring accuracy to end-to-end observabilityLeena AI auto-optimizes alerting systems by continuously observing patterns and log files, reducing the number of false positives, and improving the relevance of alerts helping IT teams to focus on the most critical issues and reduce alert fatigue..
Talk to the experts
Bring automation to every corner of your IT service desk
Bring automation to every corner of your IT service desk
Enterprise-readyWe tailor our solutions as per your organization’s needs, and scale as your team grows.
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Easy integrationsLeena AI integrates with all your HCMs, ITSMs, collaboration platforms and other systems.
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MultilingualLeena AI speaks 90+ languages and gives a personalized experience to your diverse.
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Quick time to valueWe take just 28 days to complete the deployment and get you started.
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Our success with Godrej
80%Decrease in number of ‘how to’ queries.
99.97%reduction in resolution time of common IT queries
96.6%sessions were helpful and provided the right resolution
Seamless integrations for enhanced functionality
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Industry recognition and customer trust: A testament to our excellence
Leena AI recognized as a Leader in the Emerging Market Quadrant for Generative AI Knowledge Management.
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G2 has featured Leena AI in 50+ reports highlighting excellence in UI/UX, Ease of Implementation, CSAT and more
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Forbes has mentioned Leena AI in their list of "Essential Gen AI Tools Transforming HR in 2025!"
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The highest trust and security standards
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Transforming businesses, one customer at a time
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
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99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
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80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
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99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
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96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
Why is automation important for IT teams?
IT Service Desks are often overloaded with repetitive tickets, and service requests like password reset, unlocking accounts, and provisioning software and support agents spend hours resolving similar issues. Service desks usually have 70% of service requests and 30% of incidents. They also don’t have visibility into employee issues- preventing them from addressing the root cause.
Automating service requests from employees and auto-resolving common iT queries can free up time for the support agents to work on more critical and strategic work.
How does optimizing IT support experience via a virtual assistant impact employees?
Employees’ productivity is greatly impacted when they’re waiting for their IT ticket to be resolved. On average, it takes 30.72 hours for an IT ticket to get resolved. By auto-resolving employee tickets and helping employees get support instantly, the waiting time is eliminated.
Employees can raise tickets directly on the chat window of the virtual assistant without relying on multiple channels like email, portal, phone etc. Support agents and employees can communicate freely on the ticket via the virtual assistant.
How does a consolidated knowledge base help employees and IT support agents?
A consolidated knowledge base from disparate sources of knowledge like Sharepoint, Confluence, Drive can help employees get the right information or article directly from chat.
IT support agents can benefit from the network of knowledge while resolving tickets with prompts of relevant knowledge base articles and past resolutions based on category of the ticket.
Discover the power of Leena AI virtual assistant. The most advanced large language models (LLMs).
Discover the power of Leena AI virtual assistant. The most advanced large language models (LLMs).
