Leena AI vs SAP Joule: Comparing key players

Why Leena AI outshines Glean Enterprise Search?Leena AI connects knowledge with actions, leveraging Gen AI to suggest follow-up tasks related to employee searches. All of this is offered in a unified view compared to Glean's separate dashboard. Leena AI guarantees lower hallucination rates compared to any other competitor.

Trusted by global Fortune 500 enterprises

Why Leena AI offers a superior Gen AI Enterprise Search Experience

Benefit

Glean

Leena AI

Enterprise Knowledge Search

Might serve unpredictable or irrelevant knowledge given Gen AI is not trained on sufficient enterprise data

Delivers precise, enterprise-relevant and safe knowledge with its proprietary built LLM¹ (WorkLM™) trained on a rich enterprise data set

User interface

Has a complicated interface that needs time for users to get used to

Offers an intuitive interface optimized for full-fledged self service

Creating New Knowledge

Not Available

Keeps your knowledge base updated (finds new knowledge from resolved tickets)

Related Content in Search Results

Uses a rule-based vs Gen AI approach to find documents and content having keywords or phrases similar to employee-requested knowledge

Serves precise related content (files, content, projects) powered by Gen AI. Is RAG² capable

Personalized Responses

Uses predefined rules to share knowledge authorized per user parameter - role, geo, team, etc. Cannot contextualize responses in real time

Knows engagement history & leverages Gen AI to refine responses that fit employee' preferences. Serves knowledge per user role, team, etc

Integrations

Integrates with only 100 apps (productivity, project management, & CRM). Not integrated with other key enterprise software categories

Integrates with 1000+ enterprise apps across key categories - HCM, ERP, ITSM, Service desk, & CRM. Serves the same experience across Slack, Teams, WhatsApp, and more

EX capabilities

Is only an enterprise knowledge search solution & becomes a part of a larger employee experience tech stack

Is a comprehensive EX solution with enterprise ticketing, knowledge management, engagement, and ITSM solutions used at global enterprises

1- Large Language Model 2- Retrieval Augemented Generation

Better User ExperienceLeena AI delivers a User Experience Score of 5.58, signifying a superior user satisfaction vs competitors like MS Copilot, which scored just -1.72. Better user experiences help faster adoption and builds lasting employee engagement

Precise Source IdentificationLeena AI showcases an impressive accuracy rate in identifying sources, successfully pinpointing the correct sources over 80% of the time. Such reliability levels are crucial to ensure retrieval of precise information and fostering confidence in the work assistant's responses

User-centric DesignLeena AI places a premium on upholding a top-notch user experience score by integrating functionalities like auto-scrolling and key highlights. This emphasizes its dedication to user-centric design, guaranteeing that the virtual assistant not only fulfills functional needs but delivers a delightful user experience as well

Image-enabled ResponsesWe now possess the capability to respond with images as well, helping provide richer and more informative resolutions. This comes in handy in situations when visual content helps users take better decisions

Better enterprise app IntegrationsLeena AI aims for maximum integrations for an effortless user-friendly interface. Its capability to seamlessly integrate across multiple systems and deliver an intuitive experience positions it as a dynamic tool for organizations operating within diverse technological ecosystems

Future proofing businessesLeena AI is your perfect growth partner, rendering it a compelling choice for organizations with a forward-looking approach. This ties with the notion that Leena AI isn't merely addressing present demands but harboring the capacity to adapt to evolving requirements in the future as well

See it in Action

Leena AI is better suited for your organization. Here's why

Helps you build a Zero Ticket Enterprise

Minimize IT, HR, and Finance support tickets. Our contract ensures a self-service ratio of 70%. Utilize generative AI to analyze resolved tickets, create knowledge articles, and keep your knowledge repository up to date.

Renewed Hire-to-Retire Experience

Serve automated service experiences, track the pulse of your employees, and turn manual processes into workflows instantly, all across the employee lifecycle.

Refreshing Digital Transformation

Create a clear path for your digital transformation journey and forge ahead with Leena AI, an agile partner making this process effortless. We have already made this happen with 500+ global customers

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Industry recognition and customer trust: A testament to our excellence

Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.

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Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.

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Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.

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Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.

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Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.

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Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.

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Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.

Download Report

Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.

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Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.

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Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.

Download Report

Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.

Download Report

Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.

Download Report

Hype Cycle for ITSM

AI Apps in ITSM

Conversational AI Solutions

IHRSM Solutions

Trusted by 20M+ employees from 500+ organizations across the globe

IndustryHealthcare

Employees50,000+

IndustryElectronics

Employees125,000+

IndustryWine & Spirits

Employees18,000+

IndustryMedia

Employees1,200+

IndustrySporting Goods

Employees14,000+

IndustryFMCG

Employees350,000+

IndustryTravel

Employees6,000+

IndustryFMCG

Employees65,000+

IndustryConsulting

Employees25,000+

IndustryInsurance

Employees15,000+

IndustryPhotography

Employees14,000+

IndustryTransportation

Employees10,000+

IndustryRetail

Employees120,000+

IndustryHealthcare

Employees27,000+

IndustryHealthcare

Employees50,000+

IndustryElectronics

Employees125,000+

IndustryWine & Spirits

Employees18,000+

IndustryMedia

Employees1,200+

IndustrySporting Goods

Employees14,000+

IndustryFMCG

Employees350,000+

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Frequently asked questions

Have a question that is not answered? You can contact us at support@leena.ai

How does Leena AI ensure more accurate and relevant knowledge compared to Glean?

Leena AI's enterprise knowledge search offering harnesses its proprietary LLM (WorkLM™) which has advanced cognitive potential & is trained on a vast enterprise dataset to ensure precise and enterprise-relevant knowledge retrieval. In contrast, Glean's is not trained on sufficient enterprise data, might lead to unpredictable or irrelevant knowledge outcomes.

Which platform offers a holistic offering, Leena AI or Glean?

Leena AI is an end-to-end employee experience solution that meets needs across the employee lifecycle, with enterprise search, knowledge management, onboarding, ticketing, and ITSM solutions. On the other hand, Glean is only a knowledge search solution serving smart results expected by employees.

What are the key features a leading enterprise search solution must offer?

Key capabilities like advanced search allowing for customizing the results, serving knowledge using human-like conversations, and fetching knowledge from multiple systems are essential features enterprises look for. Other standout capabilities include filling knowledge gaps on the go, and the ability to suggest relevant actions the user is likely to take upon consuming the knowledge served.

How extensive are the integration capabilities of Leena AI compared to Glean?

Leena AI offers integrations with over 1000 enterprise apps across crucial categories such as HCM, ERP, ITSM, Service Desk, and CRM. Such a spectrum of integrations ensures seamless connectivity and interoperability across various enterprise systems, surpassing Glean's limited integration scope with only 100 apps.

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