Title
Moveworks Leena AI Case Management
Not available
Leena AI has a smart case management solution that offers multi-channel support by allowing employees to create tickets via any communication channel.
Knowledge Management
Moveworks largely returns knowledge base articles based on keywords.
Leena AI goes beyond basic search results. It uses WorkLM™ to process, parse, and embed information to provide a conversational flow in its interactions and employees receive direct responses, not top articles to read.
AI-powered Knowledge Generation
Not available
Leena AI analyzes historically closed tickets and learns from their resolutions to create knowledge articles that can prevent similar tickets from being raised again.
Integrations
Limited integrations
Leena AI offers robust, out-of-box integrations with 1000+ applications.
In direct comparisons done by customers, Leena AI has demonstrated a superior track record in IT, HR and Finance integrations.
SLA Management
Not available
Leena AI supports multiple SLA policies across regions and manages breaches effectively with automates SLA escalation workflows.
Time to value
As highlighted on G2 reviews, Moveworks requires more time and resources
Leena AI guarantees 70% self-service ratio in the contract.
Mobile App
Not available
Available for both, iOS and Android