Leena AI vs Moveworks: Why Leena AI outshines Moveworks

Why is Leena AI the best Moveworks alternative?Leena AI helps enterprises reduce employee tickets by 70% with enterprise knowledge management, automated service delivery and seamless, out-of-the-box integrations with enterprise applications.

Trusted by global Fortune 500 enterprises

Leena AI vs Moveworks: Key differences at a glance

Title

Moveworks

Leena AI

Case Management

Not available

Leena AI has a smart case management solution that offers multi-channel support by allowing employees to create tickets via any communication channel.

Knowledge Management

Moveworks largely returns knowledge base articles based on keywords.

Leena AI goes beyond basic search results. It uses WorkLM™ to process, parse, and embed information to provide a conversational flow in its interactions and employees receive direct responses, not top articles to read.

AI-powered Knowledge Generation

Not available

Leena AI analyzes historically closed tickets and learns from their resolutions to create knowledge articles that can prevent similar tickets from being raised again.

Integrations

Limited integrations

Leena AI offers robust, out-of-box integrations with 1000+ applications.

In direct comparisons done by customers, Leena AI has demonstrated a superior track record in IT, HR and Finance integrations.

SLA Management

Not available

Leena AI supports multiple SLA policies across regions and manages breaches effectively with automates SLA escalation workflows.

Time to value

As highlighted on G2 reviews, Moveworks requires more time and resources

Leena AI guarantees 70% self-service ratio in the contract.

Mobile App

Not available

Available for both, iOS and Android

Leena AI stands out as an excellent option for enterprises in search of a virtual assistant that places emphasis on user experience, accurate source identification, and ongoing enhancement. Let's delve into why Leena AI is as a better choice compared to Moveworks, backed by research.

User Experience ScoreLeena AI showcases an impressive User Experience Score of 5.58, indicating a heightened level of user satisfaction. Positive user experiences are pivotal for widespread adoption and fostering engagement among employees.

Correct Source IdentificationLeena AI demonstrates a high accuracy rate in source identification, accurately pinpointing the right sources over 80% of the time. This reliability is fundamental for precise information retrieval and instilling trust in the virtual assistant's responses.

Auto-Scrolling and Key HighlightsLeena AI prioritizes maintaining a high user experience score, incorporating features such as auto-scrolling and key highlights. This underscores its commitment to user-centric design, ensuring that the virtual assistant not only meets functional requirements but also offers an enjoyable user experience.

Image RecognitionLeena AI's ability to respond with images can be particularly valuable in scenarios where visual information plays a critical role in understanding or decision-making processes.

Potential for GrowthLeena AI exhibits significant potential for expansion, rendering it an enticing choice for forward-thinking organizations. This aligns with the notion that Leena AI is not merely meeting current demands but also possesses the capability to evolve alongside evolving requirements.

Integration CapabilitiesLeena AI is dedicated to achieving seamless integration with a user-friendly interface. Its ability to seamlessly integrate across various systems and deliver an intuitive experience positions it as a versatile tool for organizations operating within diverse technological ecosystems.

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Why is Leena AI better suited for your organization?

Building a Zero Ticket Enterprise

Reduce IT, HR, Finance tickets. We guarantee 70% self-service ratio in the contract. Leverage generative AI to analyze closed tickets, create knowledge articles, and update your knowledge repository.

Delightful Employee Experience

Focus on what matters most to your employees, give them a voice. Connect the dots. Transform experience across all employee touch points.

Digital Transformation

Let’s pave a path for your digital transformation, together. Be there for your employees, anywhere, anytime. Let your employees have it all!

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Industry recognition and customer trust: A testament to our excellence

Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.

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Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.

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Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.

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Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.

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Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.

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Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.

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Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.

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Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.

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Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.

Download Report

Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.

Download Report

Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.

Download Report

Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.

Download Report

Hype Cycle for ITSM

AI Apps in ITSM

Conversational AI Solutions

IHRSM Solutions

Trusted by 20M+ employees from 500+ organizations across the globe

IndustryHealthcare

Employees50,000+

IndustryElectronics

Employees125,000+

IndustryWine & Spirits

Employees18,000+

IndustryMedia

Employees1,200+

IndustrySporting Goods

Employees14,000+

IndustryFMCG

Employees350,000+

IndustryTravel

Employees6,000+

IndustryFMCG

Employees65,000+

IndustryConsulting

Employees25,000+

IndustryInsurance

Employees15,000+

IndustryPhotography

Employees14,000+

IndustryTransportation

Employees10,000+

IndustryRetail

Employees120,000+

IndustryHealthcare

Employees27,000+

IndustryHealthcare

Employees50,000+

IndustryElectronics

Employees125,000+

IndustryWine & Spirits

Employees18,000+

IndustryMedia

Employees1,200+

IndustrySporting Goods

Employees14,000+

IndustryFMCG

Employees350,000+

Meet our clients

Frequently asked questions

Have a question that is not answered? You can contact us at support@leena.ai

How does Leena AI's knowledge base compare to Moveworks in resolving queries quickly?

Enterprises leveraging Leena AI benefit from the knowledge management capability that uses WorkLM™ to process, parse, and embed information to provide a conversational flow in its interactions and employees receive direct responses and summaries, not top articles to read

How does Leena AI's integration capability compare to Moveworks?

Leena AI boasts robust, out of the box integrations with over 1000 applications. In direct comparisons, it has demonstrated superior performance, particularly in IT, HR, and Finance integrations, showcasing its ability to seamlessly connect across various business functions compared to Moveworks.

What advantages does Leena AI's smart case management offer over Moveworks?

Leena AI's smart case management solution provides multi-channel support and effective management of SLA policies across regions, ensuring timely resolution of issues, whereas Moveworks does not have a case management solution at all.

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