Achieve the best IT support experience through IT support automation

Touchless support is the way forward

Free up time for your IT team by auto-resolving repetitive IT tickets like service requests, access issues and common troubleshooting queries. Leena AI is focussed on empowering employees with self-service as a virtual assistant.

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Achieve 80% resolution on chat within the first 6 months

Here’s what is taking up the most space on your IT service desk

FORGOTTEN PASSWORDS

ASSET REQUEST

SLOW PERFORMANCE

OVERHEATING

SLOW INTERNET CONNECTION

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Leena AI can resolve all of them without support agent intervention

Raised and Resolved in Seconds

Identity and Access Management

Leena AI can reset passwords, unlock accounts, provision software, handle approvals and even recommend alternative tools.

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Troubleshooting queries

Leena AI can offer instant, step-by-step support for resolving common hardware issues, system level issues and also provide help on chat for troubleshooting third party software issues.

Talk to experts

IT Onboarding

Leena AI automatically creates accounts, licenses and initiates onboarding workflows when a new employee is added to the HRMS.

Talk to experts

Identity and Access Management

Leena AI can reset passwords, unlock accounts, provision software, handle approvals and even recommend alternative tools.

Talk to experts

Troubleshooting queries

Leena AI can offer instant, step-by-step support for resolving common hardware issues, system level issues and also provide help on chat for troubleshooting third party software issues.

Talk to experts

IT Onboarding

Leena AI automatically creates accounts, licenses and initiates onboarding workflows when a new employee is added to the HRMS.

Talk to experts

Identity and Access Management

Leena AI can reset passwords, unlock accounts, provision software, handle approvals and even recommend alternative tools.

Talk to experts

Troubleshooting queries

Leena AI can offer instant, step-by-step support for resolving common hardware issues, system level issues and also provide help on chat for troubleshooting third party software issues.

Talk to experts

IT Onboarding

Leena AI automatically creates accounts, licenses and initiates onboarding workflows when a new employee is added to the HRMS.

Talk to experts

AI can work wonders.
Especially, with your ITSM platform.

Leena AI can optimize your ITSM platform and ITSM processes like change management, request management with customizable workflows, automated maintenance processes and keeps it accessible to employees, who are traditionally not part of the conversation when it comes to ITSM.

Our success with Godrej

80% decrease
in the number of ‘how-to’ queries

2 hours to 2 seconds
reduction in resolution time for common IT queries

96.6% of sessions
were helpful for the employees and provided the right resolutions

Read Case Study

Bring it where you are

We integrate with all the platforms you love

Seamless Integrations for Enhanced Functionality

See all integrations

Leena AI offers impeccable data security standards

Leena AI is GDPR compliant

Compliant to SOC2, 27001, 27017, 27018, 27701

We offer secure data hosting on Amazon Web Services & MS Azure Cloud Services

Servers globally present in US, Europe, Middle East, among other geos

Leena AI is GDPR compliant

Compliant to SOC2, 27001, 27017, 27018, 27701

We offer secure data hosting on Amazon Web Services & MS Azure Cloud Services

Servers globally present in US, Europe, Middle East, among other geos

Leena AI is GDPR compliant

Compliant to SOC2, 27001, 27017, 27018, 27701

We offer secure data hosting on Amazon Web Services & MS Azure Cloud Services

Servers globally present in US, Europe, Middle East, among other geos

Leena AI is GDPR compliant

Compliant to SOC2, 27001, 27017, 27018, 27701

We offer secure data hosting on Amazon Web Services & MS Azure Cloud Services

Servers globally present in US, Europe, Middle East, among other geos

See Leena AI in action

Knowledge bytes

1. Why is automation important for IT teams?

IT Service Desks are often overloaded with repetitive tickets, service requests like password reset, unlocking accounts, provisioning software and support agents spend hours resolving similar issues. Service desks usually have 70% of service requests and 30% of incidents. They also don’t have visibility into employee issues- preventing them from addressing the root cause.

Automating service requests from employees and auto-resolving common iT queries can free up time for the support agents to work on more critical and strategic work.

2. How does optimizing IT support experience via a virtual assistant impact employees?

Employees’ productivity is greatly impacted when they’re waiting for their IT ticket to be resolved. On average, it takes 30.72 hours for an IT ticket to get resolved. By auto-resolving employee tickets and helping employees get support instantly, the waiting time is eliminated.

Employees can raise tickets directly on the chat window of the virtual assistant without relying on multiple channels like email, portal, phone etc. Support agents and employees can communicate freely on the ticket via the virtual assistant.

3. How does a consolidated knowledge base help employees and IT support agents?

A consolidated knowledge base from disparate sources of knowledge like Sharepoint, Confluence, Drive can help employees get the right information or article directly from chat.

IT support agents can benefit from the network of knowledge while resolving tickets with prompts of relevant knowledge base articles and past resolutions based on category of the ticket.