Automating service requests from employees and auto-resolving common iT queries can free up time for the support agents to work on more critical and strategic work.
Especially, with your ITSM platform.
in the number of ‘how-to’ queries
reduction in resolution time for common IT queries
were helpful for the employees and provided the right resolutions
Employees can raise tickets directly on the chat window of the virtual assistant without relying on multiple channels like email, portal, phone etc. Support agents and employees can communicate freely on the ticket via the virtual assistant.
IT support agents can benefit from the network of knowledge while resolving tickets with prompts of relevant knowledge base articles and past resolutions based on category of the ticket.