Automating service requests from employees and auto-resolving common iT queries can free up time for the support agents to work on more critical and strategic work.
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Touchless support is the way forward
Free up time for your IT team by auto-resolving repetitive IT tickets like service requests, access issues and common troubleshooting queries. Leena AI is focussed on empowering employees with self-service as a virtual assistant.
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Here’s what is taking up the most space on your IT service desk
FORGOTTEN PASSWORDS
ASSET REQUEST
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Leena AI can resolve all of them without support agent intervention
Raised and Resolved in Seconds
Identity and Access Management
Leena AI can reset passwords, unlock accounts, provision software, handle approvals and even recommend alternative tools.
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Troubleshooting queries
Leena AI can offer instant, step-by-step support for resolving common hardware issues, system level issues and also provide help on chat for troubleshooting third party software issues.
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IT Onboarding
Leena AI automatically creates accounts, licenses and initiates onboarding workflows when a new employee is added to the HRMS.
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Identity and Access Management
Leena AI can reset passwords, unlock accounts, provision software, handle approvals and even recommend alternative tools.
Talk to experts
Troubleshooting queries
Leena AI can offer instant, step-by-step support for resolving common hardware issues, system level issues and also provide help on chat for troubleshooting third party software issues.
Talk to experts
IT Onboarding
Leena AI automatically creates accounts, licenses and initiates onboarding workflows when a new employee is added to the HRMS.
Talk to experts
Identity and Access Management
Leena AI can reset passwords, unlock accounts, provision software, handle approvals and even recommend alternative tools.
Talk to experts
Troubleshooting queries
Leena AI can offer instant, step-by-step support for resolving common hardware issues, system level issues and also provide help on chat for troubleshooting third party software issues.
Talk to experts
IT Onboarding
Leena AI automatically creates accounts, licenses and initiates onboarding workflows when a new employee is added to the HRMS.
Talk to experts
AI can work wonders.
Especially, with your ITSM platform.
Especially, with your ITSM platform.
Leena AI can optimize your ITSM platform and ITSM processes like change management, request management with customizable workflows, automated maintenance processes and keeps it accessible to employees, who are traditionally not part of the conversation when it comes to ITSM.
Our success with Godrej
80% decrease
in the number of ‘how-to’ queries
in the number of ‘how-to’ queries
2 hours to 2 seconds
reduction in resolution time for common IT queries
reduction in resolution time for common IT queries
96.6% of sessions
were helpful for the employees and provided the right resolutions
were helpful for the employees and provided the right resolutions
Read Case Study
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Leena AI offers impeccable data security standards
Leena AI is GDPR compliantCompliant to SOC2, 27001, 27017, 27018, 27701We offer secure data hosting on Amazon Web Services & MS Azure Cloud ServicesServers globally present in US, Europe, Middle East, among other geos
Leena AI is GDPR compliantCompliant to SOC2, 27001, 27017, 27018, 27701We offer secure data hosting on Amazon Web Services & MS Azure Cloud ServicesServers globally present in US, Europe, Middle East, among other geosLeena AI is GDPR compliantCompliant to SOC2, 27001, 27017, 27018, 27701We offer secure data hosting on Amazon Web Services & MS Azure Cloud ServicesServers globally present in US, Europe, Middle East, among other geosLeena AI is GDPR compliantCompliant to SOC2, 27001, 27017, 27018, 27701We offer secure data hosting on Amazon Web Services & MS Azure Cloud ServicesServers globally present in US, Europe, Middle East, among other geosSee Leena AI in action
Knowledge bytes
1. Why is automation important for IT teams?
IT Service Desks are often overloaded with repetitive tickets, service requests like password reset, unlocking accounts, provisioning software and support agents spend hours resolving similar issues. Service desks usually have 70% of service requests and 30% of incidents. They also don’t have visibility into employee issues- preventing them from addressing the root cause.
2. How does optimizing IT support experience via a virtual assistant impact employees?
Employees’ productivity is greatly impacted when they’re waiting for their IT ticket to be resolved. On average, it takes 30.72 hours for an IT ticket to get resolved. By auto-resolving employee tickets and helping employees get support instantly, the waiting time is eliminated.
Employees can raise tickets directly on the chat window of the virtual assistant without relying on multiple channels like email, portal, phone etc. Support agents and employees can communicate freely on the ticket via the virtual assistant.
3. How does a consolidated knowledge base help employees and IT support agents?
A consolidated knowledge base from disparate sources of knowledge like Sharepoint, Confluence, Drive can help employees get the right information or article directly from chat.
IT support agents can benefit from the network of knowledge while resolving tickets with prompts of relevant knowledge base articles and past resolutions based on category of the ticket.
