Turn tickets into knowledge with Helpdesk InsightsEmpower your enterprise helpdesk with unparalleled and actionable ticket insights. Leverage generative AI to analyze closed tickets, create knowledge articles, and get one step closer to a zero-ticket service desk.
Analyze and understand tickets Uncover the depth of historically closed tickets with Leena AI work assistant - Identify patterns by analyzing closed tickets and agent responses to group similar tickets with recurring issues, providing a deeper understanding of the underlying issues.
Know more
Create and update knowledge on the go Summarize content from similar ticket categories with Leena AI work assistant - Craft detailed knowledge articles featuring step-by-step procedures and self-service instructions for quick issue resolution. Update your knowledge base automatically with information from recently closed tickets and be prepared for future challenges.
Know more
Auto-resolve tickets and monitor progress Witness tangible improvements in helpdesk operations as the freshly generated knowledge empowers employees to find the right support and independently resolve their queries directly within the chat window. Using Leena AI work assistant, track trends that confirm notable reductions in opened tickets and resolution times, establishing a positive feedback loop for continuous improvement in support services.
Know more
Achieve unmatched results
70%reduction in ticket volume
40%increase in employee self-service
30%reduction in ticket resolution time
Platform-agnostic Insights: Leena AI Learns from Any System
Access Helpdesk Insights across platforms
Leena AI works with all major knowledge and ticketing systems, learning from your closed tickets on any platform. Start reducing ticket volumes from day one with its adaptable knowledge creation.
Talk to the experts
Seamless integrations for enhanced functionality
See all integrations
Industry recognition and customer trust: A testament to our excellence
Gartner has mentioned Leena AI as a noted vendor in 20+ research reports across Agentic AI, IT, HR and Conversational AI
Read more
G2 has featured Leena AI in 50+ reports highlighting excellence in UI/UX, Ease of Implementation, CSAT and more
Read more
Forbes has mentioned Leena AI in their list of "Essential Gen AI Tools Transforming HR in 2025!"
Read more
The highest trust and security standards
Explore security
Transforming businesses, one customer at a time
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
What is Helpdesk Insights, and how can it benefit my business?
Helpdesk Insights by Leena AI leverages AI for in-depth analysis of employee support tickets, providing valuable insights into trends, patterns, and user behavior. Enhance your ticket management efficiency, reduce resolution times, and improve overall support operations with Helpdesk Insights.
Can Helpdesk Insights integrate with my existing ticket management system?
Absolutely! Helpdesk Insights is designed for universal compatibility. It seamlessly integrates with any enterprise case management platform, offering support for analysis and knowledge creation. Whether you have an existing system or use Leena AI's own, our solution adapts to your needs.
How does Helpdesk Insights continuously improve the Knowledge Base?
Helpdesk Insights is not a one-time solution. It learns from historically closed tickets and updates the information based on recently closed tickets as well, ensuring continuous improvement in the Knowledge Base. With ongoing analysis and adaptation, Leena AI guarantees that your employee service delivery stays up-to-date and responsive to emerging issues.
Discover the power of Leena AI enterprise work assistant
Discover the power of Leena AI enterprise work assistant
