Turn tickets into knowledge with Helpdesk InsightsEmpower your enterprise helpdesk with unparalleled and actionable ticket insights. Leverage generative AI to analyze closed tickets, create knowledge articles, and get one step closer to a zero-ticket service desk.
Analyze and understand tickets Uncover the depth of historically closed tickets with Leena AI work assistant - Identify patterns by analyzing closed tickets and agent responses to group similar tickets with recurring issues, providing a deeper understanding of the underlying issues.
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Create and update knowledge on the go Summarize content from similar ticket categories with Leena AI work assistant - Craft detailed knowledge articles featuring step-by-step procedures and self-service instructions for quick issue resolution. Update your knowledge base automatically with information from recently closed tickets and be prepared for future challenges.
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Auto-resolve tickets and monitor progress Witness tangible improvements in helpdesk operations as the freshly generated knowledge empowers employees to find the right support and independently resolve their queries directly within the chat window. Using Leena AI work assistant, track trends that confirm notable reductions in opened tickets and resolution times, establishing a positive feedback loop for continuous improvement in support services.
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Achieve unmatched results
70%reduction in ticket volume
40%increase in employee self-service
30%reduction in ticket resolution time
Platform-agnostic Insights: Leena AI Learns from Any System
Access Helpdesk Insights across platforms
Leena AI works with all major knowledge and ticketing systems, learning from your closed tickets on any platform. Start reducing ticket volumes from day one with its adaptable knowledge creation.
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Seamless Integrations for Enhanced Functionality
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Industry recognition and customer trust: A testament to our excellence
Leena AI is recognized by Gartner as a major vendor in the following categories:
AI Applications in IT Service Management
Virtual Assistant
Employee Experience Tech Orchestrators
Integrated HR Service Management
Onboarding Software
Conversational AI Solutions
Leena AI has been featured in Gartner’s 2023 Market Guide for Artificial Intelligence Applications in IT Service Management.
We offer secure data hosting on Amazon Web Services & MS Azure Cloud Services
Servers globally present in US, Europe, Middle East, among other geos
Transforming Businesses, One Customer at a Time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
What is Helpdesk Insights, and how can it benefit my business?
Helpdesk Insights by Leena AI leverages AI for in-depth analysis of employee support tickets, providing valuable insights into trends, patterns, and user behavior. Enhance your ticket management efficiency, reduce resolution times, and improve overall support operations with Helpdesk Insights.
Can Helpdesk Insights integrate with my existing ticket management system?
Absolutely! Helpdesk Insights is designed for universal compatibility. It seamlessly integrates with any enterprise case management platform, offering support for analysis and knowledge creation. Whether you have an existing system or use Leena AI's own, our solution adapts to your needs.
How does Helpdesk Insights continuously improve the Knowledge Base?
Helpdesk Insights is not a one-time solution. It learns from historically closed tickets and updates the information based on recently closed tickets as well, ensuring continuous improvement in the Knowledge Base. With ongoing analysis and adaptation, Leena AI guarantees that your employee service delivery stays up-to-date and responsive to emerging issues.
Discover the power of Leena AI enterprise work assistant
Discover the power of Leena AI enterprise work assistant
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