Smart, generative assistance to ticket resolution!Empower your HR partners with an intuitive and intelligent help desk to streamline all employee tickets and eliminate resolution delays with generative AI support.
Trusted by global Fortune 500 enterprises
Key highlights of our solution
90%cases are deflected as automated queries
50%average reduction in ticket resolution times
98%auto assigned tickets to the right agent
Usher in game changing capabilities
Intelligent teammate for HRBPs
Instant resolutions to frequently asked queries
Auto-generated suggestions and smart answers
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Unlock the potential of a future-ready employee experience
Centralized help deskHR business partners and agents have access to a centralized HR helpdesk dashboard that auto-assigns tickets based on AI tracking historical ticket assignment, supplemented by custom rules.
On demand metricsTrack key trends KPIs like case volumes, average resolution times, agent performance metrics and understand what’s working well and what’s not to take appropriate actions.
Omni-channelEmployees can raise tickets right from the messaging channel or platform they are familiar with including web, mobile app, Slack, Microsoft Teams, WhatsApp and more.
Seamless integrations for enhanced functionality
HRIS
Collaboration Channels
Mobile & Desktop Apps
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Keep track of case volumes and ticket resolutions trends
Make informed decisions backed by highly customized reports that can be generated on the go, thanks to Generative AI. Leena AI can give you useful insights into your ticket volumes, case trends, no of queries deflected, average resolution times, agent performance metrics and more. The assistant can also schedule these reports to be delivered to you regularly.
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Industry recognition and customer trust: A testament to our excellence
AI Applications in IT Service Management
Virtual Assistant
Employee Experience Tech Orchestrators
Integrated HR Service Management
Onboarding Software
Conversational AI Solutions
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Multi-faceted approach to security and compliance
Leena AI is GDPR compliantCompliant to SOC2, 27001, 27017, 27018, 27701We offer secure data hosting on Amazon Web Services & MS Azure Cloud ServicesServers globally present in US, Europe, Middle East, among other geos
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
What is a HR Help Desk?
A HR Help Desk is a hub where employee concerns, requests or issues raised are processed using relevant ticketing management and resolution tools such as raising workflow requests, approvals, and more to offer optimal and accurate responses in the shortest possible time.
What are the benefits of a HR Case Management Solution?
An effective case management solution usually must segregate tickets based on categories or other parameters, assign the right agents automatically, allow agents to self manage ticket priorities or updating statuses, optimally handle escalations or collaborate with cross-functional teams, and more. The tool must also offer a level of transparency to employees so they are not left in the dark regarding the status of their tickets, and give management rich insights into performance metrics of the help desk organization to gradually improve over time.
How is AI improving outcomes for HR Help Desk teams?
Generative AI is allowing help desk functions to broadly deliver three-fold benefits:
- Employees get faster, automated responses for relatively straightforward, L1-level queries or clarifications
- Agents are offered better employee context to ensure they deliver personalized responses
- Employees and agent are offered suggested answers and recommended responses that deliver the exact responses or can answer any follow up questions the former might have
How can a HR Help Desk improve employee satisfaction and retention rates?
When the HR help desk is aware enough to contextualize the rationale behind employees raising the kind of queries they raise, similar to human-level cognition, identify the intent no matter how complex the query is, able to quickly connect the right workflows or pull the right knowledge or loop in the right expert, that is when ESAT and brand loyalty scores grow, reducing retention rates in the process.
How should I choose a suitable HR Help Desk ?
A HR help desk must include capabilities that don't just help you meet your function's needs today, but which can match the demands and complexity of an enterprise-grade operation your function might eventually grow into. It must also:
- Easily be able to hook up to systems that it needs to work with.
- Offer a secure and reliable service.
- Be scalable to immediately ramp up serviceability when needed
- Must be able to work with popular enterprise collaboration channels
- Must be immediately adaptable to be up an ready in key languages used globally
Experience Leena AI Workplace AI assistant for HR Helpdesk.
Experience Leena AI Workplace AI assistant for HR Helpdesk.
