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Smart, generative assistance to ticket resolution!Empower your HR partners with an intuitive and intelligent help desk to streamline all employee tickets and eliminate resolution delays with generative AI support.
Trusted by global Fortune 500 enterprises
Key highlights of our solution
90%cases are deflected as automated queries
50%average reduction in ticket resolution times
98%auto assigned tickets to the right agent
Usher in game changing capabilities
Intelligent teammate for HRBPs
Leena AI works as your intelligent teammate that regularly learns from the experience of every ticket thereby reducing resolution delays and increasing case management productivity.
Instant resolutions to frequently asked queries
Routine queries no longer require your agents’ presence as our workplace AI assistant can automate up to 90% of the queries using generative AI, much before they become cases.
Auto-generated suggestions and smart answers
Leena AI LLM recommends specific resolutions according to the case context and also adds smart answers to the knowledge base based on highly rated resolution scenarios.
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Unlock the potential of a future-ready employee experience
Centralized help desk
Centralized help deskHR business partners and agents have access to a centralized HR helpdesk dashboard that auto-assigns tickets based on AI tracking historical ticket assignment, supplemented by custom rules.
On demand metrics
On demand metricsTrack key trends KPIs like case volumes, average resolution times, agent performance metrics and understand what’s working well and what’s not to take appropriate actions.
Omni-channel
Omni-channelEmployees can raise tickets right from the messaging channel or platform they are familiar with including web, mobile app, Slack, Microsoft Teams, WhatsApp and more. 
Seamless Integrations for Enhanced Functionality
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Keep track of case volumes and ticket resolutions trends
Make informed decisions backed by highly customized reports that can be generated on the go, thanks to Generative AI. Leena AI can give you useful insights into your ticket volumes, case trends, no of queries deflected, average resolution times, agent performance metrics and more. The assistant can also schedule these reports to be delivered to you regularly.
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Industry recognition and customer trust: A testament to our excellence
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Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
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Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.
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Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.
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Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.
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Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Download Report
Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.
Download Report
Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Download Report
Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.
Download Report
Hype Cycle for ITSM, 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Download Report
Market Guide for Artificial Intelligence Applications in IT Service ManagementLeena AI is adding new AI and generative AI features and integrations at a rapid rate.
Download Report
Market Guide for Conversational AI SolutionsLeena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Download Report
Market Guide for Integrated HR Service Management SolutionsThe Leena AI suite includes knowledge management, an employee service center, AI action planning, and more.
Download Report
Hype Cycle for ITSM
AI Apps in ITSM
Conversational AI Solutions
IHRSM Solutions
Multi-faceted approach to security and compliance
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geos

Frequently asked questions

Have a question that is not answered? You can contact us at support@leena.ai

What is a HR Help Desk?

A HR Help Desk is a hub where employee concerns, requests or issues raised are processed using relevant ticketing management and resolution tools such as raising workflow requests, approvals, and more to offer optimal and accurate responses in the shortest possible time.

What are the benefits of a HR Case Management Solution?

An effective case management solution usually must segregate tickets based on categories or other parameters, assign the right agents automatically, allow agents to self manage ticket priorities or updating statuses, optimally handle escalations or collaborate with cross-functional teams, and more. The tool must also offer a level of transparency to employees so they are not left in the dark regarding the status of their tickets, and give management rich insights into performance metrics of the help desk organization to gradually improve over time.

How is AI improving outcomes for HR Help Desk teams?

Generative AI is allowing help desk functions to broadly deliver three-fold benefits:
  1. Employees get faster, automated responses for relatively straightforward, L1-level queries or clarifications
  2. Agents are offered better employee context to ensure they deliver personalized responses
  3. Employees and agent are offered suggested answers and recommended responses that deliver the exact responses or can answer any follow up questions the former might have

How can a HR Help Desk improve employee satisfaction and retention rates?

When the HR help desk is aware enough to contextualize the rationale behind employees raising the kind of queries they raise, similar to human-level cognition, identify the intent no matter how complex the query is, able to quickly connect the right workflows or pull the right knowledge or loop in the right expert, that is when ESAT and brand loyalty scores grow, reducing retention rates in the process.

How should I choose a suitable HR Help Desk ?

A HR help desk must include capabilities that don't just help you meet your function's needs today, but which can match the demands and complexity of an enterprise-grade operation your function might eventually grow into. It must also:
  1. Easily be able to hook up to systems that it needs to work with.
  2. Offer a secure and reliable service.
  3. Be scalable to immediately ramp up serviceability when needed
  4. Must be able to work with popular enterprise collaboration channels
  5. Must be immediately adaptable to be up an ready in key languages used globally
Experience Leena AI Workplace AI assistant for HR Helpdesk.
Experience Leena AI Workplace AI assistant for HR Helpdesk.
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