Broaden ITSM capabilities with an AI AssistantSeize the opportunity to optimize your ITSM processes like incident management, and change management with generative AI and enable your team to deliver better services to employees.
Trusted by global Fortune 500 enterprises
Simplify your ITSM processes and achieve unmatched results
Provide proactive problem management Leena AI learns from large volumes of IT system logs, network traffic, and other data sources to learn the normal behavior of IT systems and generates alerts or notifications when unusual activities or potential issues are detected, enabling proactive problem management.
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Anticipate future additions to the service catalog The work assistant can enhance the service catalog by automatically generating and updating service offerings based on employee requirements, industry best practices, and market trends.
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Extract knowledge from unstructured data Leena AI can analyze unstructured data sources such as service desk call recordings, chat transcripts, and user feedback to extract valuable knowledge and insights to refine ITSM processes.
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Get answers to impossible questions with insightful reports
Leena AI can give you useful insights into the productivity of your service desk, risk management reports, compliance and governance reports, etc. Your assistant can also schedule these reports to be delivered to you regularly.
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Seamless integrations for enhanced functionality
ITSM Applications
Identity Management
Knowledge Management
Email
Collaboration Channels
Mobile & Desktop Apps
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Transforming Businesses, One Customer at a Time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanCIO, Gulf Coca-cola Beverages
Read case study
30%increase in employee productivity75%reduction in ticket resolution time100%digital outreach to employees
“EVA, our bot powered by LeenaAI, is everything we hoped for. Every team is empowered with the functionalities and perks it provides. It has helped the service team meet SLA targets and reduced the need for manual intervention. For the employees, EVA gave them the power to get answers without frustration over long wait times. That’s a great achievement.”
Lyn Canalita-SebialEmployee Services and HR Technology Head, Globe Telecom
Read case study
2.5Xreduction in ticket resolution time77%faster ticket first response time139%reduction in manual ticketing
“The virtual assistant has given HRs a face and name that employees recognize. It is now an extension of our support team. It has helped us save hours, decrease resolution time, improve productivity, and receive positive feedback from employees. With RPG’s virtual assistant, we have a solution that delivers seamless enterprise-grade employee experiences”
S 'Venky' VenkateshPresident - Group HR, RPG Group
Read case study
92%of employee support requests resolved in minutes1600+hours saved by HRs and employees83%reduction in ticket resolution time
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
How does Leena AI optimize ITSM processes?
Leena AI leverages artificial intelligence to streamline and optimize ITSM processes. This includes automating repetitive tasks, intelligently routing service tickets, predicting and preventing incidents, and extracting insights from service desk data to identify areas for improvement. This leads to enhanced efficiency, reduced resolution times, and improved service delivery.
Can Leena AI help automate our ITSM tasks?
Yes, Leena AI can significantly automate your ITSM tasks. It can auto-assign tickets based on issue complexity and agent availability, provide automated responses for common issues, and automatically escalate high-priority incidents, allowing your IT team to focus on more complex tasks.
How can Leena AI improve our incident management process?
Leena AI improves incident management by utilizing machine learning to predict and prevent incidents, offer instant solutions to recurring problems, and prioritize incidents based on their impact and urgency. It can also analyze incident data to provide insights for continuous service improvement.
How does Leena AI help in delivering better IT services?
Leena AI enhances IT service delivery by streamlining service requests, optimizing incident resolution, and improving communication with end-users. It utilizes AI to offer immediate self-service solutions, freeing up your IT staff to concentrate on complex issues. Additionally, it uses data analysis to identify patterns, trends, and areas for improvement, contributing to overall service quality and end-user satisfaction.
