Broaden ITSM capabilities with an AI AssistantSeize the opportunity to optimize your ITSM processes like incident management, and change management with generative AI and enable your team to deliver better services to employees.
Trusted by global Fortune 500 enterprises
Simplify your ITSM processes and achieve unmatched results
Provide proactive problem management Leena AI learns from large volumes of IT system logs, network traffic, and other data sources to learn the normal behavior of IT systems and generates alerts or notifications when unusual activities or potential issues are detected, enabling proactive problem management.
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Anticipate future additions to the service catalog The work assistant can enhance the service catalog by automatically generating and updating service offerings based on employee requirements, industry best practices, and market trends.
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Extract knowledge from unstructured data Leena AI can analyze unstructured data sources such as service desk call recordings, chat transcripts, and user feedback to extract valuable knowledge and insights to refine ITSM processes.
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Get answers to impossible questions with insightful reports
Leena AI can give you useful insights into the productivity of your service desk, risk management reports, compliance and governance reports, etc. Your assistant can also schedule these reports to be delivered to you regularly.
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Seamless integrations for enhanced functionality
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Transforming businesses, one customer at a time
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
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99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
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80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
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99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
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96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
96%User adoption
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys.”
Pranali SaveChief Human Resources Officer
See all customers
99%ESAT (Employee satisfaction score)
“Our ticket resolution process expedited after implementing AskArwa. The turnaround time for closing HR, IT, and finance tickets has reduced, improving the employee experience.”
Makeen KhanChief Information Officer
See all customers
80%Decrease in IT queries
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Satyavrat MishraHead - Corporate IT & Group CISO
See all customers
99%Query resolution
“The power of AI-powered HR automation helped exceed all our set targets. With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%."
Mark Anthony DimaisipEmployee Experience Architect
See all customers
Frequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
How does Leena AI optimize ITSM processes?
Leena AI leverages artificial intelligence to streamline and optimize ITSM processes. This includes automating repetitive tasks, intelligently routing service tickets, predicting and preventing incidents, and extracting insights from service desk data to identify areas for improvement. This leads to enhanced efficiency, reduced resolution times, and improved service delivery.
Can Leena AI help automate our ITSM tasks?
Yes, Leena AI can significantly automate your ITSM tasks. It can auto-assign tickets based on issue complexity and agent availability, provide automated responses for common issues, and automatically escalate high-priority incidents, allowing your IT team to focus on more complex tasks.
How can Leena AI improve our incident management process?
Leena AI improves incident management by utilizing machine learning to predict and prevent incidents, offer instant solutions to recurring problems, and prioritize incidents based on their impact and urgency. It can also analyze incident data to provide insights for continuous service improvement.
How does Leena AI help in delivering better IT services?
Leena AI enhances IT service delivery by streamlining service requests, optimizing incident resolution, and improving communication with end-users. It utilizes AI to offer immediate self-service solutions, freeing up your IT staff to concentrate on complex issues. Additionally, it uses data analysis to identify patterns, trends, and areas for improvement, contributing to overall service quality and end-user satisfaction.
