Leena AI has been mentioned in 40+ G2 reports for 2024.
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Knowledge delivery enhanced with generative AILeena AI’s WorkLMTM gauges precise query intent, apply human-level reasoning capabilities and drive intelligent knowledge dissemination.
Trusted by global Fortune 500 enterprises
Customer outcomes today. Make them yours tomorrow
100%automated knowledge creation and management
90%faster access to information for employees
3xboost in HR team productivity and efficiency
Coherent, logical AI knowledge you'd mistake came from a human agent
Create employee-centric knowledge systems with generative AI
Centralized knowledge for improved employee context
Knowledge married to action
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Unlock the potential of a future-ready employee experience
Source and type-agnosticSupports all document types like PDF, word, excel & powerpoint and integrates with multiple knowledge sources including Sharepoint, Box, Dropbox, local folders and other KMS systems.
Omni-channelEmployees can search for any policy or information right from the platform they are familiar with and agents can dissipate knowledge updates from a single knowledge hub dashboard.
100+ languagesOffer knowledge services in all the languages that your employees converse or prefer to. Automatically translate the entire knowledge base in any of your preferred languages.
Seamless Integrations for Enhanced Functionality
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Drive success with AI-powered intelligence and analytics
Knowledge and information analytics in a single click
Make informed decisions backed by highly customized reports that can be generated on the go, thanks to Generative AI. Leena AI can give you useful insights into your knowledge consumption metrics, FAQ analytics, deflection query trends, policy access trends and more. The assistant can also schedule these reports to be delivered to you regularly.
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Industry recognition and customer trust: A testament to our excellence
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
ITSM
Future of Work
IT Intelligence
Conversational AI
Leena AI has been recognized as a Major Contender in Enterprise Conversational AI research with mentions in 2 matrices, in 2024.
IT Management Products PEAK Matrix® 2024
Conversational AI Products PEAK Matrix® 2024
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Multi-faceted approach to security and compliance
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geosFrequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
What is knowledge management and its importance?
Knowledge management is the process of organizing, capturing, storing, and sharing an organization's collective knowledge and information to enhance decision-making, problem-solving, and innovation. It involves creating systems and strategies to efficiently collect, store, and retrieve knowledge, ensuring its availability to the right people at the right time. Knowledge management is important because it enables organizations to leverage their intellectual assets, improve collaboration, avoid reinventing the wheel, and promote continuous learning and improvement. By effectively managing knowledge, organizations can enhance productivity, streamline processes, foster innovation, and gain a competitive edge in today's knowledge-driven economy.
What are the 3 main areas of knowledge management?
The three main areas of knowledge management are knowledge creation, knowledge storage and retrieval, and knowledge sharing and dissemination.
- Knowledge creation involves capturing and generating new knowledge through various means such as research, innovation, and collaboration.
- Knowledge storage and retrieval focus on organizing and maintaining knowledge in accessible formats and systems, making it easy to find and retrieve when needed.
- Knowledge sharing and dissemination involve facilitating the exchange of knowledge among individuals and teams, promoting collaboration, learning, and leveraging collective expertise for organizational growth and success.
How is AI used in knowledge management?
AI is used in knowledge management to automate and enhance various processes. AI-powered chatbots and virtual assistants can assist in knowledge creation by automatically generating content or providing recommendations based on existing knowledge. AI algorithms can categorize and tag knowledge for efficient storage and retrieval. Natural language processing enables employees to ask questions in everyday language and receive relevant information. AI can also analyze data to uncover insights, trends, and patterns in knowledge usage. Overall, AI in knowledge management streamlines workflows, improves access to information, and enables intelligent decision-making based on the organization's collective knowledge.
What is the importance of AI in knowledge management?
AI plays a crucial role in knowledge management by automating tasks, enhancing search and retrieval capabilities, and providing intelligent insights. It accelerates knowledge creation, categorization, and organization, leading to increased efficiency and productivity. AI-powered chatbots and virtual assistants facilitate seamless knowledge access and sharing, improving employee experiences. By harnessing AI, organizations can leverage their knowledge assets more effectively, drive innovation, make informed decisions, and optimize knowledge-related processes, ultimately leading to improved performance, competitive advantage, and better outcomes.
What is an AI empowered knowledge management and what are its benefits?
AI-empowered knowledge management refers to the integration of artificial intelligence technologies and techniques in managing organizational knowledge. It involves utilizing AI algorithms for knowledge creation, storage, retrieval, and sharing. The benefits of AI-empowered knowledge management include improved access to information, faster knowledge creation and updates, enhanced knowledge search and discovery, personalized knowledge recommendations, automated processes, data-driven insights, increased productivity, and better decision-making.
Experience Leena AI Workplace AI Assistant for Knowledge Management.
Experience Leena AI Workplace AI Assistant for Knowledge Management.
