Leena AI has been mentioned in 40+ G2 reports for 2024.
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Instant query resolution with interactive conversationsEnsure immediate resolutions to frequently asked queries, enable employees to access information on the go and create conversational employee experiences with generative AI.
Trusted by global Fortune 500 enterprises
Customer outcomes today. Make them yours tomorrow
100%frequently asked questions automated
90%cases are deflected as automated queries
80%faster access to information
Crowdsource & reuse preferred user responses with Generative AI
Help your employees to help themselves
Leverage static FAQs data into seamless conversations
Deliver the same response despite multiple query variations
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Unlock the potential of a future-ready employee experience
Unlimited integrationsOur workplace AI assistant integrates natively with every major CRM, BPM, ERP & related systems along with other third-party enterprise information sources.
Omni-channelEmployees can search for any information right from the platform they are familiar with- Web, Mobile App, Microsoft Teams, Slack, WhatsApp, or email and more.
100+ languagesEmployees of every region irrespective of their language can access the Generative AI assistant capabilities thereby promoting glocal employee engagement.
Seamless Integrations for Enhanced Functionality
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Keep track of query statistics and resolution trends
Make informed decisions backed by highly customized reports that can be generated on the go, thanks to Generative AI. Leena AI can give you useful insights into your query volumes, query resolution trends, information request statistics, no of queries deflected, and more. The assistant can also schedule these reports to be delivered to you regularly.
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Industry recognition and customer trust: A testament to our excellence
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.
Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.
Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.
Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.
ITSM
Future of Work
IT Intelligence
Conversational AI
Leena AI has been recognized as a Major Contender in Enterprise Conversational AI research with mentions in 2 matrices, in 2024.
IT Management Products PEAK Matrix® 2024
Conversational AI Products PEAK Matrix® 2024
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Multi-faceted approach to security and compliance
Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services
Leena AI has servers globally present in US, Europe, Middle East, among other geosFrequently asked questions
Have a question that is not answered? You can contact us at support@leena.ai
What are employee queries?
Employee queries refer to the questions, concerns, or requests for information that employees have within an organization. These queries can be related to various topics such as policies, procedures, benefits, HR-related matters, company updates, and more. Employees may seek clarification, guidance, or assistance on specific issues or seek information to perform their job effectively. Addressing employee queries promptly and accurately is crucial for fostering a positive work environment, promoting productivity, and ensuring that employees have the information they need to carry out their responsibilities efficiently.
How does employee query automation help HR teams streamline their workflow?
Employee query automation helps HR teams streamline their workflow by automating the process of handling and responding to employee queries. It reduces the manual effort and time required for HR professionals to address repetitive or commonly asked questions. With automated systems like chatbots or knowledge management tools, employees can access information and get answers to their queries instantly, freeing up HR personnel to focus on more strategic tasks. This automation also ensures consistent and accurate responses, improves response times, enhances employee satisfaction, and allows HR teams to handle a larger volume of queries efficiently.
What is an FAQ chatbot?
An FAQ chatbot is an AI-powered virtual assistant designed to provide automated responses to frequently asked questions. It uses natural language processing and machine learning algorithms to understand user queries and deliver relevant answers from a predefined set of frequently asked questions. FAQ chatbots can be deployed on websites, messaging platforms, or other communication channels to provide instant support and information to users. They help reduce the workload on human support teams, provide 24/7 availability, and offer quick and consistent responses to common queries, enhancing employee experiences and improving employee service efficiency.
What are the benefits of implementing an AI-powered FAQ automation solution?
AI-powered FAQ automation enhances efficiency, saves time and resources, and delivers a seamless self-service experience to employees. Implementing an AI-powered FAQ automation solution offers several benefits:
- It provides instant and accurate responses to frequently asked questions.
- It reduces the workload on employee support teams, allowing them to focus on more strategic tasks.
- It ensures consistency in responses and can handle a large volume of employee queries simultaneously.
- It enables continuous learning and improvement through AI algorithms that analyze employee interactions and refine responses over time.
How can FAQ automation enhance employee experiences and improve self-service options?
FAQ automation can enhance employee experiences by providing quick and accurate responses to their queries, eliminating the need to wait for human support. It empowers employees to find answers and information independently, promoting self-service, and reducing dependency on HR or IT teams. This saves time, increases productivity, and fosters a sense of autonomy. Moreover, AI-powered FAQ automation systems can continuously learn from employee interactions, improving response accuracy and relevance over time. By offering seamless self-service options, FAQ automation enhances employee satisfaction, efficiency, and overall employee experience.
Experience Leena AI Workplace AI assistant for Employee Query Automation.
Experience Leena AI Workplace AI assistant for Employee Query Automation.
