IT chatbot for enterprises

Auto resolve 80% of your IT ticketsAutomate your IT service delivery with auto resolution of common issues and repetitive tasks, smart routing of high touch issues to the right experts and customizable workflows tailored to the needs of your enterprise.

Trusted by global Fortune 500 enterprises

40%reduction in resolution time

75%increase in service desk productivity

90%faster access to information for employees

Free up your IT service desk with our all-in-one IT Chatbot

IT Support Automation
Discover the transformative capabilities of Leena AI's IT support chatbot. Addressing 70% of service requests, including password resets and common IT queries, our chatbot for IT support achieves an impressive 80% resolution rate within just 6 months.

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IT Service Desk
Optimize your IT service desk with Leena AI's IT helpdesk chatbot. Intelligently route tickets, facilitate seamless communication, and adhere to SLAs - our IT chatbot ensures efficient issue resolution. Empower your agents with insights from the consolidated knowledge base for swift problem-solving and deliver the ultimate IT helpdesk chatbot experience.

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Identity & Access Management
Take control of identity and access management with Leena AI's IT chatbot. From automating access tasks to implementing role-based access control, our IT chatbot enhances security and agility. Multi-level approvals for requests ensure instant notifications, making it the ideal chatbot for IT access management.

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IT Knowledge Management
Centralize your enterprise knowledge with Leena AI’s IT chatbot. Instantly convert documents into consumable snippets, prompt knowledge retrieval queries, and keep your knowledge base accurate with auto-updates. Leverage our IT chatbot for IT knowledge management and automate employee queries effortlessly.

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Improve IT performance metrics with actionable insights

By analyzing key performance indicators, Leena AI identifies areas for improvement, driving measurable results like reduced ticket volume and faster resolution times. Utilize insight into ticket data trends to anticipate and proactively solve issues before they impact employees, minimizing disruptions and downtime.

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Achieve unparalleled results in 6 weeks

Boost your response time

In addition to freeing up time for your IT agents, Leena AI improves all your important IT metrics,

First Contact Resolution Rate (FCR)
Average Resolution Time (ART)
Mean Time to Resolution(MTTR)
Ticket Volume
Self-service Resolution Rate

Optimize your IT spend

Leena AI drives IT cost savings by automating tasks, cutting labor costs, and optimizing resource allocation. With streamlined processes and data-driven insights, it enhances efficiency, allowing your enterprise to redirect resources strategically and make informed, cost-effective decisions.

Elevate employee experience

Leena AI simplifies interactions with IT support and ensures a user-friendly platform, empowering employees to engage effortlessly with the system, fostering a positive and efficient work environment.

A seamless digital transformation journey with an AI-powered IT chatbot

Native Integration with Efficient TimelinesLeena AI seamlessly integrates with popular ERPs like Oracle, Salesforce, SAP, ServiceNow, and more, speeding up the process through direct learning from API documentation.

Multilingual supportSpeak the language of your choice with Leena AI. We provide support for over 100+ languages, with the flexibility to add new languages within three weeks of customer requests.

Mobile App and Channel FlexibilityLeena AI provides a seamless employee experience on Slack, Teams, WhatsApp, and more, ensuring consistent interactions across various applications and devices, whether on desktop or mobile.

“Initially, the call flow for IT support was huge. There was one contact number and employees would call on that for all their queries. Now, we don’t get queries for basic system cleanup and some people do it as a weekly activity.”

Satyavrat MishraAVP, Corporate IT at Godrej Industries

Leena AI empowers IT Support for Godrej

80% decreasein the number of ‘how-to’ queries

2 hours to 2 secondsreduction in resolution time for common IT queries

96.6% of sessionswere helpful for the employees and provided the right resolutions

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Multi-faceted approach to security and compliance

Leena AI offers secure data hosting on Amazon Web Services & MS Azure Cloud Services

Leena AI has servers globally present in US, Europe, Middle East, among other geos

Seamless Integrations for Enhanced Functionality

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Industry recognition and customer trust: A testament to our excellence

Hype Cycle for IT Service Management 2024Leena AI has been recognized as a notable vendor in 3 categories i.e., Virtual Support Agents, AI App for ITSM, and Gen AI-Enabled Virtual Assistant.

Hype Cycle for the Future of Work 2024Leena AI has been recognized as a notable vendor in the Gen AI-Enabled Virtual Assistants category.

Hype Cycle for IT Management Intelligence 2024Leena AI has been recognized in 2 categories i.e. Gen AI - Enabled Virtual Assistants and AI Applications for ITSM.

Market Guide for Conversational AI Solutions 2024Leena AI is mentioned in this research and used by application leaders to navigate the CAI space.