Godrej Industries empowers employees with instant IT support
CASE STUDIES
Godrej Industries empowers employees with instant IT support
Godrej used Leena AI to give employees a 24/7 digital IT assistant with single sign-on tech.
5 mins read
Overview
The digital transformation leaders at Godrej Industries wanted to empower their employees with a digital assistant that would resolve IT queries and provide IT support 24/7. Hence, they started looking for a platform that could integrate with a single sign-on and can run as a packaged solution on the employees' system. While they evaluated multiple vendors, this integration became possible only with Leena AI.
Key takeaways
The need for automating IT support with artificial intelligence.
The role of Leena AI in enhancing IT ticketing support.
Results Godrej Industries achieved after deploying Vero, the digital assistant for resolving IT queries.
The further roadmap for digital transformation at Godrej Industries.
Customer testimonial
“We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on engineers for basic IT support. This will improve the turnaround time for employees, improve the efficiency of the IT team and help us realize the full potential of the Leena AI platform.”
Watch how Leena AI uses Agentic AI to empower employees to get answers and take action across IT, HR, and Finance through a single intelligent interface, boosting employee productivity and reducing tickets by more than 70%.
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