Automating service requests from employees and auto-resolving common iT queries can free up time for the support agents to work on more critical and strategic work.
Gain visibility into your service delivery by keeping track of your performance against SLAs.
increase in service desk productivity
accuracy in routing and triaging tickets
reduction in ticket resolution time
Employees can raise tickets directly on the chat window of the virtual assistant without relying on multiple channels like email, portal, phone etc. Support agents and employees can communicate freely on the ticket via the virtual assistant.
IT support agents can benefit from the network of knowledge while resolving tickets with prompts of relevant knowledge base articles and past resolutions based on category of the ticket.