Hima Cement's employee experience reaches new highs with Leena AI's Autonomous Agent
Employees dug through scattered policy documents, and onboarding ran on actions someone had to trigger.
HILDA now handles 85% of queries automatically, and a second assistant tracks every delivery.
Hima Cement is one of Uganda's leading cement manufacturers, producing more than two million tonnes a year and exporting to Rwanda, South Sudan and the Democratic Republic of the Congo.
Its employees were referring to multiple policy documents just to find their employment benefits. Information was scattered across knowledge systems, which frustrated people and wasted their working time.
- HR knowledge sat across several systems, so simple benefit questions took real time to answer.
- Onboarding depended on HR agents triggering each action across tools.
- Adoption grew 40% in four months to 60%, with 300+ users and 8,700+ interactions.
- A second assistant replaced paper delivery tracking with electronic proof of delivery.
Where employees lost time
Two problems shared one cause. Knowledge was scattered, so finding an answer meant searching several documents. And onboarding was manual: HR representatives had to trigger each action across the relevant tools for every new hire.
Hima Cement wanted to solve both in one interactive, automated platform.
Since we introduced HILDA, Leena AI's Autonomous Agent to the team, we observed a significant improvement in how employees interact with and understand HR processes. This led to the faster delivery of accurate, consistent information to employees.
Irene NayeraHR&O Director, Hima CementWhy onboarding was part of it
Answering questions faster would only fix half the problem. New employees were the ones who needed the most answers, and their onboarding was where HR spent the most manual effort.
So the same assistant that answers policy questions also runs onboarding, making a new workplace less daunting for new hires and less tiring for HR.
What Hima Cement built
Employees ask HILDA, Hima Cement's name for its Leena AI assistant, and get faster answers to HR questions. The most frequently asked queries are automated, so the HR team can focus on strategic work.
Two assistants on one platform
- HILDAHR knowledgeOne interactive place for HR answers, drawn from what used to be scattered policy documents.
- HILDAOnboardingAutomated onboarding steps that once depended on an agent triggering each one.
- HIMAProof of deliveryReal-time tracking of bulk orders, replacing paper-based delivery records.
- HIMAE-signaturesDispatchers and customers sign in the app, which authenticates deliveries and prevents fraud.
Drivers are notified on delivery, and workflows can be adapted to Hima Cement's operational needs as they change.
HILDA has helped to streamline our onboarding process for new employees, making their integration into a new workplace smoother and less daunting.
Rehema MutyabaHR Manager, Hima CementWhat changed
Employees and key stakeholders now use HILDA as part of their working day, and praise its intuitive interface. Adoption grew by 40% in two months in early 2024 and reached 60% overall.
| Objective | Result |
|---|---|
| Unify HR knowledge in one platform | 85% of queries handled automatically |
| Streamline onboarding | A far smoother integration for new hires |
| Boost first and repeat use | Adoption up 40%, reaching 60% |
| Create an integrated employee experience | 300+ users, 8,700+ interactions |
HILDA has significantly reduced the time I spend looking for answers from my colleagues. Whether it's answering common HR questions or providing consistent information, HILDA handles most of my inquiries efficiently.
Brian MusokeLogistics Operations Lead, Hima CementBeyond HR
Bulk-order tracking had been manual, with errors and communication gaps. HIMA, the electronic proof of delivery assistant, now gives real-time updates on every delivery.
Next is helpdesk insight: generative AI that finds new or missing knowledge in resolved tickets and updates policies automatically, so future queries resolve themselves and agents can focus on harder issues.
With ongoing adoption and continuous innovation, Hima Cement is set to keep improving engagement and operational efficiency — across knowledge, ticketing and employee engagement management.
About Hima Cement
Hima Cement Limited (HCL) is a leading Ugandan cement manufacturer producing over two million tonnes a year. Part of the Sarrai Group, a diversified manufacturing conglomerate, it operates in Uganda and exports to Rwanda, South Sudan and the Democratic Republic of the Congo.
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The full Hima Cement case study, as a PDF.
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