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Agentic AI Use Case Library
Agentic AI Use Case Library
Explore what Agentic AI can do for your enterprise
Explore what Agentic AI can do for your enterprise
Usecase

Popular Use Cases

Leena AI Device Agent
Google
ServiceNow
Microsoft Active Directory
Microsoft Entra ID
Okta
Zscaler
Cloudflare
Netskope
Atlassian
Jira Service Management
BMC
Workday
SuccessFactors
iCIMS
ADP
Benevity
Zenefits
Concur (SAP)
Expensify
Emburse
Kronos Workforce Ready
Oracle
UKG
Sharepoint
Microsoft Dynamics 365
SAP Ariba
SAP S/4HANA
Netsuite ERP
Coupa
And more
Manage passwordAutomate password management and resetting
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Install & manage softwareInstall/Uninstall and update software
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Manage website accessProvide option to whitelist/blacklist websites
Fix email send issuesFix issues regarding sending and receiving emails
Modify distribution listManage and automate email distribution list updates
Set up & manage deviceAccess & troubleshoot devices like printer, mic, etc
Create & update userAutomate user creation and update details
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Fix device slownessAutomate troubleshooting to resolve device slowness
Request & approve time offRequest and approve time off requests in one click
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Resolve salary discrepancyInvestigate and raise ticket to fix salary discrepancies
Request peer feedbackAsk for and track status of peer feedback for appraisal
Initiate exit processStart employee offboarding formalities
Update personal recordsUpdate personal info like address, name, number, etc
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Claim travel reimbursementSubmit claims for travel reimbursement
Generate PR and POCreate Purchase Requisition (PR) & Purchase Order (PO)

Identity & access management

Microsoft Active Directory
Microsoft Entra ID
Okta
And more
Create & update userAutomate user creation and update details
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Manage passwordAutomate password management and resetting
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Request permission changeStreamline permission change requests and approvals

Software & license issues

Leena AI Device Agent
Nexthink
SysTrack
And more
Install & manage softwareInstall/Uninstall and update software
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Allocate software licenseAutomate software license allocation and management
Fix VPN related issuesAutomate VPN access & troubleshoot issues
Fix unresponsive appsResolve issues regarding unresponsive applications

Network security issues

Zscaler
Cloudflare
Netskope
And more
Manage website accessProvide option to whitelist/blacklist websites
Modify internet policyUpdate internet access policies and information
Bypass proxy for domainRoute specific domains outside VPN tunnel
Manage web traffic logsTrack, store, and analyze web traffic logs efficiently

Email & communication issues

Microsoft Active Directory
Microsoft Entra ID
Google
And more
Fix email send issuesFix issues regarding sending and receiving emails
Unlock locked accountAutomate account unlock requests for users
Modify distribution listManage and automate email distribution list updates

Hardware issues

Zscaler
Microsoft O365
Atlassian
And more
Request new deviceRequest new laptop, monitor and other devices
Disk cleanupEnable proactive disk cleanup or defragmentation
Set up & manage deviceAccess & troubleshoot devices like printer, mic, etc
Fix device slownessAutomate troubleshooting to resolve device slowness
Resolve blue screen errorDiagnose and resolve blue screen errors

Proactive device management

Leena AI Device Agent
Automate device tasksAutomate recurring tasks on employee devices
Ensure endpoint complianceEnforce policies to maintain endpoint compliance
Manage employee devicesMonitoring and management of employee device health
Manage softwares & scriptsAutomate deployment & management of software & scripts

Employee communications

Leena AI Notifications
Push IT policy updatesShare IT policy updates & get employee acknowledgement
Conduct feedback surveysConduct polls & surveys to learn employee POV

Service request management

Jira Service Management
BMC
ServiceNow
And more
Intelligent ticket triageAutomate ticket classification and routing with AI
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Get live ticket updatesAlert all affected with real-time ticket status updates
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Close tickets in one-clickUse conversational chat to close tickets in one-click
Enable ticket commentsAllow teams to add and share ticket comments easily

Onboarding

Workday Recruiting
SuccessFactors
iCIMS
And more
Complete documentationSubmit documents & fill forms for onboarding completion
Set up workstation & toolsProvide access to workstation, devices, systems & tools
Recommend benefits planRecommend the best health benefits plan for employees
Track pending tasksAlert employees on pending onboarding tasks
Set up payroll detailsManage payroll information, deposit and account details

Benefits

Gallagher
Aetna
Prudential
And more
Enroll in health benefitsEnroll employees in selected health benefits plans
Clarify retirement plansAnswer queries regarding retirement plan options
Adjust dependent coverageUpdate or modify dependent benefit coverage
Update beneficiary infoModify beneficiary details for health benefits
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Claims & reimbursements

Concur (SAP)
Expensify
Emburse
And more
Claim travel reimbursementSubmit claims for travel reimbursement
Clarify discrepancyRaise ticket for reimbursement discrepancies
Claim employee benefitSubmit claims for employee benefits
Approve claim requestApprove reimbursement requests (travel, health, etc)

Time & attendance

SuccessFactors
Workday
Oracle Fusion Apps
And more
Track work & holiday hoursMonitor working and holiday hours accurately
Request & approve time offRequest and approve time off requests in one click
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Correct attendance recordsRequest and approve corrections to attendance records
Manage overtime & shiftsTrack employee overtime and manage roster changes
Log absenteeismRecord and track employee absenteeism
Verify time clock in & outConfirm employee clock-in and clock-out times
Resolve time off conflictsManage and resolve time-off conflicts
Review PTO balanceCheck and review paid time off (PTO) balance

Payroll

ADP Workforce Now
UKG Pro
Workday Payroll
And more
Resolve salary discrepancyInvestigate and raise ticket to fix salary discrepancies
Request pay stubAllow employees to view pay stub in a few clicks
Request salary advanceEnable employees to raise a request for salary advance
Resolve payroll issueRaise ticket to resolve payroll processing issues
Update payment electionUpdate employee payment preference details

Employee records

Sharepoint
ADP Workforce Now
UKG Pro
And more
Update personal recordsUpdate personal info like address, name, number, etc
Learn more
Fetch employment historyStore and provide employment history to employee
Correct informationCorrect data errors and change job title
Update emergency contactModify emergency contact details in a chat
Share W9 formProvide employees with W9 form to update details

Performance management

SuccessFactors
UKG
Oracle Fusion Apps
And more
Get review feedbackReceive performance review feedback from manager
Submit assessmentsShare assessments from self, team, peers
Setup alerts & approvalsCustomize notification triggers & approval workflows
Track appraisal tasksManage all open action appraisal items with deadlines
Request peer feedbackAsk for and track status of peer feedback for appraisal

Offboarding

SuccessFactors
Workday
ADP
And more
Initiate exit processStart employee offboarding formalities
Schedule exit interviewSetup exit interview for employee feedback
Manage asset and accessTrack asset return and disable system & tool access
Provide employment docsVerify and provide all employment proof documentation
Collect feedbackCollect feedback on work environment from employee

General inquiries

Workday
ADP
UKG
And more
Report workplace conflictsRaise to ticket to report workplace issues or conflicts
Report policy violationsRaise ticket to report violations & non-compliance
Communicate company policyAnnounce company policy & get employee acknowledgement
Celebrate milestonesNotify about milestones like birthday & anniversary
Generate employee lettersGenerate letters for employee verification, visa & more

Claims & reimbursements

Concur (SAP)
Expensify
Emburse
And more
Claim travel reimbursementSubmit claims for travel reimbursement
Clarify discrepancyRaise ticket for reimbursement discrepancies
Claim employee benefitSubmit claims for employee health benefits
Approve claim requestApprove reimbursement requests in travel, health, etc

Payment tracking & reminders

Microsoft Dynamics 365 Finance
SAP Ariba
OFSAA
And more
Confirm payment receiptVerify if the payment has been received and processed
Request payment extensionRequest more time for payment due to unforeseen delays
Verify payment methodCheck the payment method used for processing an invoice
Remind vendors of duesSend reminders to vendors regarding overdue payments
Track payment approvalMonitor status of payment approvals within the system

Invoicing

Oracle ERP Cloud
SAP S/4HANA
Netsuite ERP
And more
Generate invoiceCreate and issue invoices for products/services provided
Track overdue invoiceMonitor and follow up on invoices that are past due
Modify invoiceEdit invoice details such as amount, date, or recipient
Cancel invoiceRevoke an issued invoice due to errors or changes
Clarify discrepancyProvide explanation for any discrepancy found in invoice

Vendor management

SAP Ariba
Oracle Procurement Cloud
Coupa
And more
Update payment detailsChange vendor payment information for transactions
Verify vendor invoiceConfirm the accuracy of vendor invoice before processing
Onboard new vendor in ERPSet up a new vendor in the ERP system for transactions
Clarify discrepancyResolve & clarify any discrepancies with vendor records
Update vendor contractsModify or renew vendor contracts for updated terms

Procurement & purchase requisition

SAP Ariba
Microsoft Dynamics 365 SCM
Coupa
And more
Generate PR and POCreate Purchase Requisition (PR) & Purchase Order (PO)
Track PR and POMonitor the status and progress of PR and PO requests
Verify documentsEnsure accuracy of procurement docs & approval workflows
Follow-up for duesRemind suppliers about outstanding payments or dues

Inventory assist

SAP S/4HANA
Oracle NetSuite
Microsoft Dynamics 365 SCM
And more
Verify COGS calculationsCheck accuracy of Cost of Goods Sold (COGS) calculations
Clarify discrepancyResolve & clarify any discrepancies in inventory records
Confirm PO paymentVerify payment completion or a Purchase Order (PO)
Raise credit requestInitiate a request for returned or damaged inventory
Discover the power of Enterprise Agentic AI
Discover the power of Enterprise Agentic AI