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Leena AI
Touchpoints

Meet employees on
the channel they already use.

Microsoft Teams, Slack, WhatsApp, voice calls, kiosks, email, SMS, and web. Leena AI shows up wherever your people work - with the same memory and context across all of them.

Why it matters

The channels Leena AI runs on.

Most enterprise tools assume employees will come to them. We took the opposite approach. Leena AI runs on the channels your teams already open every day - and new ones plug in without re-platforming.

Voice

Talk to Leena AI instead of typing. Same context, same memory, same answers - now hands-free. Available wherever Leena AI is, and over a phone line for employees without a laptop.

Voice

MCP & A2A

Triggers, automation and agent-to-agent handoffs. Plugs into your stack and the next one.

MCP & A2A

Kiosks

Touchscreen kiosks for the shop floor. Live across healthcare and manufacturing today.

Kiosks

Your surfaces

Web chat, web app, mobile app, intranet. Your brand, your domain, embedded everywhere.

Phone Call

Dial a number. Leena AI picks up. No app, no Wi-Fi, no smartphone needed.

Messaging

Email, SMS, WhatsApp. Forward, reply, or text — Leena AI handles it wherever it lands.

Enterprise Chat

Native inside Microsoft Teams, Slack, Zoom, and Google Chat. Same brain across all four.

How it works

One brain.
Every channel.

Every Touchpoint connects to the same AI Colleague. The same memory, the same context, the same access controls.
Shared memory. Leena AI knows the employee whether they ping from Slack at 9 a.m. or call from a service truck at 4 p.m.
Add channels without rebuilding. New surface? Plug it in. No re-platforming, no re-training, no migration project.
Why it matters

Employees adopt what fits their workflow.

Asking 50,000 people to learn a new tool is how enterprise rollouts stall. Meeting
them where they already work is how they don’t.

Head office

Slack, Teams, web.

Field teams

WhatsApp, SMS, mobile.

Frontline

Kiosks on the shop floor.

Drivers & techs

A phone call.

What's different

Built for every kind of worker - not
just the ones with laptops.

Most enterprise AI assistants ship with a web chat and a Teams app. That
covers maybe half your workforce. Here's where Leena AI goes further.

Channel coverage out of the box

Web, mobile, Teams, Slack, WhatsApp, Zoom, SMS, email, voice, kiosks, and API. Channels you adopt later plug in the same way.

Voice over a phone line

Dial a number and talk to Leena AI. No app install, no internet connection, no smartphone. This is how you reach the half of your workforce that isn’t at a desk.

Kiosks for frontline staff

Touchscreen kiosks already running in healthcare and manufacturing facilities. Employees badge in, ask a question, get an answer - in the ten minutes they have between shifts.

Branded mobile apps

White-labeled for your company. Your name in the App Store and Play Store. Your icon on the home screen. Leena AI underneath.

Breakdown

Inside the Agentic AI architecture

Touchpoints

Your people work in Teams, Slack, email, voice, browsers, portals. AI Colleagues show up there. Not somewhere else.

8+ channels. Zero context switching.
Same agent, same memory, every surface
Talks back. Reaches out. Doesn't wait to be asked.

Orchestrator

The brain. Reads the request, builds the plan, calls the right AI Colleague, routes between models on the fly. Model-agnostic by design - runs on Claude Opus 4.8, WorkLM™️, GPT 5.5, Llama 4, or Gemini 3.5.

Plans are built, not pre-coded
Breaks complex asks into doable subtasks
Hands off cleanly between agents over A2A

AI Colleagues

Level 3 digital workers, each grounded by Agent Operating Protocols (AOPs), equipped with Tools to act in enterprise apps, powered by Context Graph and Memory, and managed via a Workbench.

Always on. 24/7. No human trigger.
Gets smarter with every interaction via the Context Graph
Handle exceptions like a person would. No "I didn't understand."

Studios

Three no-code studios that let business users design, assemble, and ground AI Colleagues in plain English. AOP Studio writes the process. Workflow Studio wires in the tools. Knowledge Studio connects the truth.

Kickoff to live in days, not months
Business users own and iterate without engineering
1000+ pre-built tools across 200+ enterprise systems

Permissions and Access Controls

AI Colleagues only see and do what their role allows - across every system you connect. Permissions stay tied to your existing tools.

Inherits from your IdP. No re-mapping.
Every action audit-logged and identity-bound
Safe for multi-team, multi-tenant deployments

Integrations

200+ pre-built enterprise connectors across ServiceNow, Workday, SAP, Oracle, Salesforce, UKG, SharePoint, Snowflake, and more — via APIs, MCP, A2A, and browser/RPA.

200+ live on day one
Connect in minutes, no custom code
API + RPA + browser fallback. Nothing's "we can't integrate."

Observability and Governance

Responsible AI layer, built into every AI Colleague. See every step, govern every action. Dashboards for execs, ops, and risk.

Full trace: what the agent did, why, what it read
Guardrails at every layer - enforced before execution
Eval Suite catches regressions. Quality trends up, not sideways

Trust and Security

Agentic AI security built into the architecture, not bolted on. SOC 2, ISO 27001, HIPAA, AES-256-GCM.

AES-256 at rest, TLS 1.2+ in transit, AWS KMS-managed keys
Shared, single-tenant, or private VPC across 14+ regions
SSO, MFA, and RBAC for staff and customer admins

Pick your next stop

Hand-picked next reads — short on filler, long on what matters.

Agentic AI Architecture

The platform Fortune 500s use to build, govern, and run enterprise AI Colleagues.

8 Years of Integrations

One integration layer, 200+ systems of record, battle-tested in 500+ enterprises over 8 years.

Avoid Vendor Lock-In

No OEM money. No vested interest. No vendor lock-in. We connect to all of them.

Leena AI Documentation

Your reference for configuring, deploying, and managing AI Colleagues at scale.

Frequently asked questions

What are Leena AI Touchpoints?

The channels and surfaces employees use to work with Leena AI. Every Touchpoint routes to the same AI Colleague, so the experience stays consistent whether someone messages from Slack, calls in from a phone, or types into a kiosk.

Which channels does Leena AI support out of the box?

Web, voice, email, SMS, Microsoft Teams, Slack, Zoom, Google Chat, WhatsApp, kiosks, branded mobile apps, intranet, and API/MCP/A2A endpoints.

Does Leena AI work without internet?

Yes. Employees can dial a phone number from any device and talk to Leena AI over the line. No app, no Wi-Fi, no smartphone required.

Can Leena AI run inside Microsoft Teams, Slack, Zoom, and WhatsApp?

Yes - natively in all four. The AI Colleague, memory, and context are the same across every channel.

How do frontline workers reach Leena AI without laptops?

Through kiosks on the shop floor, phone calls, SMS, and WhatsApp. Pick whichever fits the work environment.

How long does it take to add a new channel?

Channels plug into the existing platform. No re-platforming, no re-training the underlying models - usually a configuration change, not a project.

Can Leena AI ship as our own branded mobile app?

Yes. We white-label the app - your name, your icon, your domain. Your employees see your brand, not ours.

What are MCP and A2A?

Two open standards that let AI agents talk to each other and to external systems. MCP (Model Context Protocol) handles tool and data access. A2A (Agent-to-Agent) handles handoffs between agents. Leena AI supports both, which means it works with the agents and systems you already run - and the ones you’ll add later.

Is Leena AI HIPAA compliant?

Yes. Leena AI meets HIPAA requirements, alongside SOC 2 Type II and ISO 27001.

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