Bridging the Frontline Employee Experience Gap: MRHFL's Journey with Leena AI
CASE STUDIES
Bridging the Frontline Employee Experience Gap: MRHFL's Journey with Leena AI
MRHFL used Leena AI to launch MyPAL, a 24/7 mobile assistant for on-field HR support.
5 mins read
Overview
Mahindra Rural Housing Finance Limited (MRHFL) partnered with Leena AI to launch "MyPAL," a mobile-first virtual assistant designed for its geographically dispersed on-field workforce. The platform centralizes HR policies, automates routine tasks like leave management and payslip downloads, and provides 24/7 query resolution. By integrating with internal systems and introducing a robust knowledge management module, MyPAL has streamlined workflows, reduced the HR team's workload, and modernized service delivery for over 10,000 employees.
Key takeaways
The impact of the pandemic and MRHFL's strategic approach to digital transformation in partnership with Leena AI.
How Leena AI's platform simplified experiences for on-field employees, transformed the way employees accessed information, and interacted with HR.
The real-world effectiveness and positive impact of the Leena AI platform on MRHFL's operations and employee satisfaction.
Customer testimonial
“By partnering with the Leena AI team, we are working towards revolutionizing our present people experiences by actively listening to their needs and finding ways to simplify their user experience. Today, MyPAL virtual assistant is a trusted ally for our employees by supporting them with their queries and solutions on the go!”
Shantanu RegeMD & CEO, MRHFL
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