Transforming HR service delivery and employee experience at RPG Group with AI-powered virtual assistants
CASE STUDIES
Transforming HR service delivery and employee experience at RPG Group with AI-powered virtual assistants
RPG used Leena AI to launch virtual assistants, providing 24/7 automated HR support.
5 mins read
Overview
RPG Group partnered with Leena AI to launch Al-powered virtual assistants, such as Amy and Electra, to centralize HR service delivery across its seven entities. The platform acts as a single source of truth for 35,000+ employees, providing 24/7 self-service access to information regarding payroll, leaves, and company policies. By automating repetitive administrative tasks and streamlining ticket resolutions, the solution has significantly boosted productivity and empowered HR leaders with real-time data to enhance the overall employee experience.
Key takeaways
92% of employee support requests resolved within minutes.
Ticket resolution process reduced from 1 day to 4 hours.
1600.145 hours saved by HRs and employees.
Customer testimonial
“RPG’s virtual assistants are more than a chatbot. They act as a personal assistant, available 24*7, to answer all employee-related questions”
Pankaj RautGroup Head - HR Digital and Talent Management, RPG Enterprises
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