Beacon Mobility’s employee support gets an Agentic AI makeover
CASE STUDIES
Beacon Mobility’s employee support gets an Agentic AI makeover
Leena AI provided an Autonomous Agent equipped with the capabilities of an Integrated Service Management Solution.
5 mins read
Overview
Beacon Mobility partnered with Leena AI to launch "Beacon Buddy," an autonomous agent that streamlines support for 18,000 employees. It automates 15+ processes, supports three languages, and has saved 2,000+ hours with a 60% query resolution rate.
Key takeaways
Beacon Mobility easily deployed “Beacon Buddy” by Leena AI across geographies with multilingual support across English, Spanish, and Creole.
Using agentic workflows, Beacon Buddy automates up to 15 processes, including password resets, employee self-service updates, taxes, veteran statuses, and more.
12 months in, Beacon Buddy has already been used by employees for 300k+ messages, with 60% queries automated, 2000+ employee hours saved, and a ticket resolution rating of 97.5%.
Customer testimonial
“As an organization, we want our communities to thrive, so we’ve designed best-in-class service models rooted in compassion and supported by technology. We also wanted to ensure we provide our teams with the best Gen AI-powered resources to help them work towards the same mission!”
Watch how Leena AI uses Agentic AI to empower employees to get answers and take action across IT, HR, and Finance through a single intelligent interface, boosting employee productivity and reducing tickets by more than 70%.
SPOTLIGHT
WHITE PAPER
Leena AI Enterprise "Agentic AI Architecture"
CASE STUDY
Revolutionizing IT Support with Leena AI's Autonomous Agent
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