Revolutionizing IT support with Leena AI's Autonomous Agent
CASE STUDIES
Revolutionizing IT support with Leena AI's Autonomous Agent
Coca-Cola KSA used Leena AI to automate IT support and streamline employee service requests.
5 mins read
Overview
Coca-Cola KSA deployed Leena AI's autonomous agent to automate repetitive IT queries and ticketing. This digital transformation streamlined support, allowing employees to resolve routine requests independently while freeing engineers for critical tasks.
Key takeaways
Leena AI's Autonomous Agent swiftly responds to routine IT queries and reduces employees' reliance on the IT support team to process tickets. This helps the teams focus on higher-value challenges.
By automating IT requisition tasks like password resets, Leena AI allows employees to handle issues independently, freeing up IT resources for more complex problems.
Resolution timeframes slashed to 2 seconds from 2 hours, for common IT queries. In addition, 80% of 'how-to' IT queries were reduced, thanks to Leena AI's Gen AI assistant.
Customer testimonial
“CCBCSA by Leena AI offers an easy communication mode for end-users. Now, basic password resets are regularly done by employees themselves. We aim to further integrate automations to reduce reliance on engineers for routine IT support.”
Syed KareemuddinIT Infrastructure & Security Manager, Coca Cola KSA
FEATURED
WEBINAR
Demo Day with Dan
Watch how Leena AI uses Agentic AI to empower employees to get answers and take action across IT, HR, and Finance through a single intelligent interface, boosting employee productivity and reducing tickets by more than 70%.
SPOTLIGHT
WHITE PAPER
Leena AI Enterprise "Agentic AI Architecture"
CASE STUDY
Revolutionizing IT Support with Leena AI's Autonomous Agent
WEBINAR
Introducing AI Colleagues Studio
Ready to accelerate your Agentic AI journey?
Agentic AI platform with pre-built AI Colleagues for the back-office.
132 West, 31st Street, Suite #1006, New York 10001
5 mins read
