The HR digital transformation journey of Coca-Cola Vietnam with Leena AI
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The HR digital transformation journey of Coca-Cola Vietnam with Leena AI
Coca-Cola Vietnam used Leena AI to launch AskMi, providing 24/7 automated HR support.
5 mins read
Overview
Coca-Cola Vietnam partnered with Leena AI to launch "AskMi," a centralized conversational platform that streamlines HR service delivery. By integrating with existing systems like SAP SuccessFactors and Workplace by Facebook, the AI assistant provides a single point of contact for routine employee queries, policy information, and administrative approvals. This digital transformation has automated manual processes—including travel requests, attendance management, and onboarding—allowing the HR team and senior leadership to focus on more strategic initiatives.
Key takeaways
The implementation of AskMi resulted in a 40% reduction in the time required for senior management to sign off on employee approvals and requests.
The automated system led to a 50% reduction in the time employees spent accessing relevant company information and policies.
Beyond routine tasks, the bot was used to automate fingerprint notifications to improve attendance compliance and included a training module to educate employees on the company's 150-year history.
Customer testimonial
“Leena AI has helped us a lot in the Digital Transformation journey. We have centralized all our HR services into Leena AI and made it a single point of contact. And have saved 40% of our time for approval and request. Also, the automation of fingerprint notification has made the employees more compliant. We are having a great experience with the Leena AI product, and the customer service.”
Dat LuongDigital Solution Manager, Coca Cola Vietnam
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