DCM Shriram transforms its employee experience with Leena AI’s Gen AI Agent
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DCM Shriram transforms its employee experience with Leena AI’s Gen AI Agent
DCM Shriram used Leena AI to automate HR tasks and monitor new hire engagement.
5 mins read
Overview
DCM Shriram partnered with Leena AI to modernize its HR operations and elevate the employee experience. By implementing an autonomous AI agent, the conglomerate streamlined knowledge management, automated repetitive HR tasks, and enhanced real-time support for its workforce. The solution provides a unified interface for resolving queries and integrates tailored surveys to monitor and support new hires throughout their first year. This digital transformation has empowered the HR team to focus on strategic initiatives while ensuring seamless, proactive service delivery.
Key takeaways
87% of queries are successfully resolved automatically while 85% of employees use Leena AI to raise, track, and get rapid ticket resolutions.
Leena AI's autonomous agent provides real-time HR support by delivering accurate knowledge and routing tickets to appropriate teams.
Leena AI's personalized engagement during onboarding at DCM Shriram increased new employee retention and aligned them faster with the company's culture.
Customer testimonial
“Leena AI has elevated our workforce engagement strategy immensely. It helps us stay on top of our employee experience, from day one onboarding to tracking engagement scores in real time.”
Alok GuptaHead, Group HR Operations, DCM Shriram Ltd
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