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Leena AI
Universal IT Assistant

Most IT tickets shouldn't exist.
Now they don't.

Iris runs your service desk 24×7 - closing IT tickets before they hit the queue.

45 days
to go-live
70%+
tickets auto-resolved
4–10×
measured ROI
500+
global enterprises
45 days
to go-live
70%+
tickets auto-resolved
4–10×
measured ROI
500+
global enterprises
What it does

Eleven jobs. One AI Colleague.
Zero queue.

Iris doesn't pick a lane. She runs the whole desk - provisioning, support, security,
governance - without dropping context once.

Software & licensing

Grant, govern, reclaim. Without the spreadsheet.

Device & hardware support

Spots failing devices before users do.

IT asset tracking

Every device, every user, always current.

Access updates on role change

Role changes. Access changes. Same minute.

Password & MFA reset

Self-serve. Verified. Done in 60 seconds.

Access reviews & governance

Continuous, audit-ready, never a fire drill.

Network, VPN & email fixes

VPN dropped? Mailbox stuck? Fixed before the next ticket.

Phishing & security triage

Investigate, isolate, escalate. In seconds.

Day-1 access for new hires

New hire logs in. Everything works. Welcome aboard.

Secure offboarding

Last day. Last login. Last access. Closed.

App & SaaS access requests

Request. Verified. Granted. No queue.

…and the rest

Iris learns from working with you.

Value unlocked with Iris.

Six jobs your service desk runs every week. Six jobs Iris quietly takes off the queue.

Before · The Human Team
After · With Iris
Impact
Manually triages every inbound ticket; same questions, every week
Auto-classifies, routes, and resolves L1 in seconds
~70% L1 deflected
~6,000 analyst hrs/yr saved
Day 1: 3-hour manual checklist for accounts, licenses, devices, groups
Provisioning fires the moment HR adds the new hire
3 hrs → 3 mins per joiner
~95% time saved
Spreadsheets and Slack pings to track who has what license
Reclaims unused SaaS seats automatically
$200K–$500K/yr in license waste recovered
Reads, classifies, and reports every suspicious email by hand
Investigates, classifies, isolates, and escalates phishing in real time
30 mins → under 60 sec per report
Same VPN, Wi-Fi, and MFA tickets - English only, business hours
Resolves on Slack and Teams in the employee’s language, 24x7
Avg. resolution: hours → ~60 seconds
Offboarding is a 30-step manual sweep with audit gaps
Revoke-recover-archive in minutes, full audit trail
Zero residual access
Saves ~2 hrs per offboard

Ships ready. Scales fast.
Yours from day one.

INTEGRATIONS

Pre-connected to systems built for this work.

Category-leading systems, ready on day one. 200+ more enterprise integrations available on tap.

INTEGRATIONS
24×7×365

Always on.

No queue. No off-hours. No SLA misses. Even at quarter-end.

24×7×365
Touchpoints

Mobile. Web. Teams. Slack. Phone.

Pick any channel your team runs on. Have something new in mind? We'll build it for you.

Touchpoints
Multilingual

Speaks 100+ languages.

Your AI Colleagues speak and text in the language of your choice.

Multilingual
Guardrails

Has a personality. And a manager.

Match their tone to your culture. Then lock the rules: no irreversible action without a check, no escalation without a manager.

Guardrails
Multi-agent

One thread. Many colleagues. No handoff drop.

Cross-functional requests don't need different tickets. AI Colleagues hand off mid-thread. Same conversation. Zero context lost.

Multi-agent
AI COLLEAGUES PLATFORM

Customize or build your own with AI Colleagues Platform.

Describe the work in AOPs. Wire in deterministic tools. Plug in your apps and knowledge. Kickoff to live in days.

AI COLLEAGUES PLATFORM
CUSTOMER PROOF

Leaders on the record:
From go-live to ROI.

We chose Leena AI because of their willingness to work with us on complex use cases across our information systems. The solutions they presented clearly stood out compared to others we evaluated. Our go-live was seamless, with smooth integrations into SharePoint, Infor, our Learning Management System, and ERP. Today, our users enjoy a consistent experience no matter where they interact with their AI Colleague. We’re excited to see what comes next.

Chris Dickerman
Chris DickermanDirector, Workforce Experience

AskArwa has transformed how we resolve tickets. Turnaround across HR, IT, and finance has gone from 2 days down to 6 hours, and the employee experience is noticeably better. It's also given us a reliable way to reach 100% of our employees digitally, something we hadn't been able to do before. Our people rate AskArwa 4.95 out of 5 for ticket resolution.

Makeen Khan
Makeen KhanChief Information Officer

We chose Leena AI for its strong integrations with SAP and our broader tech stack. They demonstrated use cases that closely matched what we needed, and the pace of innovation over the last two years showed clear alignment with our vision of reducing complexity, boosting efficiency, and driving measurable ROI. Most importantly, we wanted to avoid creating tickets that should never have existed in the first place, and Leena demonstrated that in their demos/PoC.

Hira Hashmi
Hira HashmiSr Director, People Operations

Pick your next stop

Hand-picked next reads — short on filler, long on what matters.

AI Colleagues Platform

Describe the work. Wire the tools. Plug in your stack. Go from kickoff to live in days, not quarters.

Agentic AI Architecture

The platform Fortune 500s use to build, govern, and run enterprise AI Colleagues.

45-Day Go-Live

Pre-built. Pre-integrated. Pre-trained. Enterprise- wide AI Colleagues live in days, not months.

Avoid Vendor Lock-In

No OEM money. No vested interest. No vendor lock-in. We connect to all of them.

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