Globe Telecom achieves excellent HR service delivery with Leena AI
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Globe Telecom achieves excellent HR service delivery with Leena AI
Globe Telecom used Leena AI to launch EVA, a 24/7 assistant for automated HR support.
5 mins read
Overview
Globe Telecom partnered with Leena AI to modernize its HR operations by implementing an AI-powered virtual assistant named EVA. This initiative aimed to empower employees with a seamless, 24/7 digital interface for resolving inquiries and navigating HR policies. By automating manual back-end processes and integrating with existing systems, the solution improved service delivery, ensured stricter adherence to internal targets, and provided leadership with actionable data-driven insights.
Key takeaways
How to tackle bottlenecks in the implementation of HR automation roadmaps.
Globe Telecom’s success in executing department based HR transformation with Leena AI.
Formulation and performance of Eva, the Globe Telecom HR virtual assistant.
Globe Telecom’s vision for the years ahead.
Customer testimonial
“With EVA Bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%.”
Mark Anthony DimaisipEmployee Experience Architect, Globe Telecom
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