Icertis used Leena AI to launch AVIA, a 24/7 assistant for HR queries and pulse surveys.
5 mins read
Overview
Icertis partnered with Leena AI to launch AVIA, an AI-powered virtual companion that unifies HR query management and employee engagement. The platform provides 24/7 access to policy information and automates repetitive tasks. By integrating conversational pulse surveys and onboarding feedback into a single interface, Icertis has streamlined service delivery, increased accountability through real-time analytics, and fostered a data-driven culture of continuous improvement.
Key takeaways
The need for making HR services more accessible to employees.
How HR leadership leveraged analytics to close experience gaps.
Empowering employees and strategizing a hybrid workplace with AI-enabled surveys.
Enhancing new hire experience with Leena AI and the further roadmap.
Customer testimonial
“As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys. All of this has been easily possible, thanks to Leena AI.”
Pranali SaveCHRO, Icertis
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