Mahindra Finance empowers 25,000+ employees with Leena AI's innovative HR service delivery platform
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Mahindra Finance empowers 25,000+ employees with Leena AI's innovative HR service delivery platform
Mahindra Finance used Leena AI to launch MyPal, a 24/7 assistant for automated HR support.
5 mins read
Overview
Manipal Hospitals partnered with Leena AI to launch "MiPAL," an AI-powered virtual assistant designed to modernize HR service delivery. The platform centralizes employee queries related to payroll, policies, and leave management, allowing the HR team to shift from transactional tasks to strategic initiatives. By integrating automated workflows and real-time engagement surveys, the solution provides 24/7 support to medical staff, streamlines issue resolution, and helps leadership proactively address employee pain points.
Key takeaways
Steps to successfully execute a phased implementation for HR transformation.
Mahindra Finance’s strategy for achieving 70% digital adoption without hiccups.
How to create an escalation matrix to resolve employee queries using a ticketing system.
Ways to create a one-stop HR virtual assistant for a large organization.
Customer testimonial
“It has been our constant endeavor and priority to enhance employee experience for our large & diverse workforce. Our goal is to provide an experience that reduces redundancies, improves productivity, and increases job satisfaction. With MyPal, we are poised to achieve these targets, keeping our core values and identity intact. Post implementation, HR processes, and query resolutions have become seamless at the click of a button. The 70% adoption of digital workflows has saved our HR teams over 9000 hours in a quarter.”
Atul JoshiChief- Human Resources & Admin, Mahindra Finance
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