TRIL Maximises Service Outcomes With 99.6% of Automated Responses handled by AI
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TRIL Maximises Service Outcomes With 99.6% of Automated Responses handled by AI
TRIL used Leena AI to launch Genie, an AI agent for automated HR help and self-service.
5 mins read
Overview
Tata Realty and Infrastructure Limited (TRIL) partnered with Leena AI to launch "Genie," an autonomous AI agent designed to unify the employee experience. The platform centralizes HR knowledge, automates routine transactions like payroll and leave management, and provides a comprehensive help desk to eliminate manual dependencies on HR teams. This digital transformation streamlines service delivery and allows employees to resolve inquiries through a single, intelligent interface.
Key takeaways
Leena AI’s Autonomous Agent’s ease of use boosted employee adoption levels to 82%, while delivering the right knowledge quickly to employees.
Ticketing has now transformed with 100% of tickets completely resolved in a single interface with AI-enabled automations from Leena AI.
Leena AI's Agentic AI for the Enterprise helps employees immediately get results for any HR requests - applying leaves, downloading payslips, view insurance e-cards, and more.
Customer testimonial
“Our focus on employee delight is mission-critical to the company’s success. We deliver delightful experiences by using Leena AI to enhance service outcomes, reduce raised tickets, and boost eSAT scores”
Baisakhi ChakrabortySr. Manager & Lead - Employer Branding, Corp Comm & Employee Experience, TRIL
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Leena AI Enterprise "Agentic AI Architecture"
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Revolutionizing IT Support with Leena AI's Autonomous Agent
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