VIL used Leena AI to launch AISHA, a single channel for 24/7 automated HR support.
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Overview
Vodafone Idea Limited (VIL) partnered with Leena AI to launch "AISHA," a virtual HR assistant designed to centralize and automate employee service delivery. This digital transformation effort replaced multiple manual communication channels with a single, intuitive conversational interface. AISHA provides employees with 24/7 access to policy and payroll information while offering HR leadership better visibility into workforce pain points and case management metrics.
Key takeaways
Need for HR automation post the merger of Idea Cellular and Vodafone India.
Benefits and ROI of the Leena AI platform at VIL.
Initiatives to drive adoption of the HR virtual assistant - AISHA.
The vision behind HR automation and the road ahead
Customer testimonial
“With Leena AI, we’ve recalibrated employees’ expectations and their ways of seeking resolution for HR queries. Our way of working has changed. Now, all employee queries, whether related to policies, payroll or insurance, come through a single channel.”
Suvamoy Roy ChoudhuryCHRO, Vodafone Idea Limited
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