The rise of agentic AI is transforming the way businesses operate. Agentic AI, with its ability to perceive its environment, reason about tasks, take autonomous action, and learn from feedback, is poised to revolutionize various industries. While Retrieval Augmented Generation (RAG) excels at giving you answers from enterprise knowledge sources, it is not enough. Finding knowledge is just 5% of the job done, you are looking for the knowledge to go do something with it and that’s exactly where Agentic AI comes in. However, for agentic AI to truly complete tasks, it needs the power to take action within the enterprise’s complex tech ecosystem. Traditionally, APIs have been the cornerstone of such actions, offering reliability, scalability, and cost-effectiveness. However, APIs have their limitations.
While APIs offer numerous advantages, they are not without their shortcomings. Building and maintaining APIs can be complex and time-consuming and are not always available for every application or system. APIs can also fail for various reasons, including poor design and documentation, authentication and authorization errors, dependency failures, rate limiting, and network issues. For example, an API with inadequate documentation can lead to incorrect API calls, while incorrect handling of authentication processes can result in unauthorized access. Additionally, APIs often depend on other services or databases, and failures in these dependencies can cause bottlenecks or even API failures.
Webhooks and Robotic Process Automation (RPA) offer alternative approaches to automation when APIs are unavailable or unsuitable. While useful for real-time updates, webhooks can be unreliable and lack scalability. RPA, on the other hand, excels at automating repetitive tasks but struggles with unstructured data and complex processes.
This is where Browser Use technology comes in, fundamentally shifting the automation paradigm. Browser Use is an open-source technology that empowers AI agents to interact with web applications just like humans do, extracting interactive elements from websites and enabling them to navigate complex workflows, fill out forms, and execute tasks with remarkable accuracy. There are closed-source alternatives available too including – Computer Use as released by Anthropic and Operator as released by Open AI). This technology is still evolving, but it has the potential to revolutionize how businesses automate processes and interact with their software ecosystem.
A Real-World Use Case: Resetting SAP SuccessFactors Passwords
One of the most promising applications of Browser Use technology is in automating IT tasks, particularly those that lack API support. Consider the common problem of password resets in SAP SuccessFactors. Password reset requests are a major source of IT tickets, consuming valuable time and resources. Unfortunately, SAP SuccessFactors does not offer an API for this function.
Using Browser Use, we at Leena AI have developed an AI agent that can autonomously reset SAP SuccessFactors passwords. This agent seamlessly navigates the SuccessFactors interface, identifies the user, and resets the password according to predefined security policies. This solution not only addresses a significant pain point for IT departments but also highlights the ability of Browser Use to automate tasks even when APIs are not available.
Key Features of the Solution:
- Instant Password Reset: The virtual agent interacts directly with the SAP system, using its browser-use capabilities to automate password reset requests and actions.
- 24/7 Availability: Employees can initiate the password reset process at any time, even outside of office hours, ensuring access is never interrupted.
- Enhanced Security: Through secure authentication protocols, the AI ensures only the rightful employee can request a password reset.
- Seamless User Experience: The AI’s browser-based functionality allows it to work seamlessly with existing SAP environments without requiring additional IT infrastructure or extensive training.
- Scalability: As your company grows, the solution scales effortlessly, accommodating a larger user base with minimal additional configuration.
How It Works
The Agentic AI-enabled virtual agent takes on the following steps when a password reset is requested:
- Authentication Verification: The AI utilizes the admin credentials provided by the enterprise admin to open the admin instance.
- SAP Interaction: Using browser capabilities, the virtual agent navigates the SAP interface to reset the password.
- Confirmation and User Notification: Once the reset is completed, the employee is notified via email or message that the change has been successful.
Real-World Benefits
This AI-powered solution brings immediate benefits to both IT teams and employees:
- Reduced IT Workload: IT teams no longer need to handle routine password reset requests, freeing up resources for more critical tasks.
- Improved Employee Productivity: Employees can resolve password issues autonomously, without waiting for IT support, resulting in less downtime and faster access to critical systems.
- Cost Savings: By automating a previously manual process, companies can reduce operational costs and invest resources in more strategic initiatives.
- Scalability and Adaptability: The solution can grow with your enterprise, ensuring that your SAP environment remains secure and efficient, regardless of the number of users.
Conclusion
By integrating Leena AI Agentic AI with Browser Use capabilities, we’ve created a solution that resolves a common issue regardless of API availability and enhances overall productivity, security, and efficiency. With this innovative approach to IT automation, enterprises can ensure their employees are always connected, regardless of when they need access. Empower your workforce with our password reset AI agent and experience the future of IT automation today.
