Bring HR and AI together to upscale your employee experience Ragini Kumari 12 months ago Today, most of you are enjoying the comfort-driven by artificial intelligence in your day-to-day lives. And one of the best examples is ‘Google’. It is very difficult to imagine your personal and professional life without a search engine. For everybody, that’s an instant ocean of knowledge. But the technology that’s making it possible is artificial intelligence. And similarly, there are many other AI solutions that surround you not just in your personal lives but also at your workplace. The invention of artificial intelligence in HR happened a little late as compared to sales and marketing but it’s expanding at a rapid pace now. Many companies are already utilizing artificial intelligence to manage at least one of their HR tasks. As per the Global Talent Trends report, sixty percent of companies had plans to boost their use of workplace automation in 2019, including 59 percent in the United States. But why is this shift happening? Why is artificial intelligence disrupting the HR industry? Let’s dive deep and figure out. The need for artificial intelligence in HR The entire employee experience is governed and designed by HR professionals in the company. The very core function of the human resource department is to ensure that employees are getting the experience they deserve, and every milestone throughout the employees’ lifecycle is smooth. Now, there are two ways of doing this. The ‘traditional way’, and the ‘technical way’. Traditional ways include answering all employee queries instantly, providing them with everything they need, approving all requests on time, getting to know about their challenges, and treating all employees equally without any biases. But didn’t you forget that HRs are humans too? This utopian scenario isn’t possible. Your organization can definitely be very close to this but can’t achieve it with full perfection. And that’s where the technical way comes into the picture. Combining artificial intelligence with your HR team increases the efficiency and effectiveness of day-to-day HR operations. It helps you go beyond gut feelings and rely on data-driving assessments. It helps you remove subconscious human biases and treat every employee equally. Furthermore, AI also helps HR executives get rid of mundane tasks and focus more on strategic ways of achieving employee engagement and experience. How is artificial intelligence disrupting employee experience? AI holds a major position when you talk about the ‘future of work’. And there’s a big reason for it. AI and HR together creates a synergy that completely changes the face of employee experience. Here are a few major use cases of artificial intelligence that play a major role in shaping employee experience. Instant access to information such as company policies or benefits Automated recommendations for learning and training to employees Identifying at-risk talent through attrition modeling Modeling your talent pipeline Predicting high-performing recruits Chatbots for employee self-service, such as requesting time off. Finding the best candidates based on publicly available data, like social media profiles. Conversational AI to engage with candidates during the recruitment Sourcing best-fit candidates with resume analysis Customization or improving benchmarking in compensation However, artificial intelligence is not just limited to these tasks. It is capable to do what we as humans fail to achieve. These use cases are just the current trends that the companies have invested in or are looking forward to investing in. Going forward, I’ll pick five major artificial intelligence usage in HR that your business should invest in right away. Take your employee experience one notch up with AI Artificial intelligence complements HR in many ways. It provides several opportunities to make employee experience better and contribute towards building an employee-friendly workplace. If you’re planning to get started with artificial intelligence at your workplace and make HR processes more efficient, here are a few modules to begin with. Auto-answer employee queries: Very often, it happens that multiple employees ask the same questions to HR executives again and again. Obviously, the HR folks are supposed to answer it every time because that’s what they are meant to do. They are responsible to keep the employees happy. But, wouldn’t it be better if these answers were simply automated? Artificial intelligence makes it possible. With a conversational AI in place, your employees can get answers to their queries instantly round the clock. AI automatically picks the right answers from the policy database and responds to your employees. Case Management: Now, there can be scenarios when AI couldn’t answer your employee queries. And that’s why it is called ‘artificial’ intelligence. A query or problem that is unique and has been asked for the very first time can’t be answered by an AI-enabled helpdesk. So, this requires human interference.AI makes this process of human interference easy and streamlined. Whenever conversational AI fails to answer any employee query, it gives your employees an option to raise tickets right there. The tickets are then automatically assigned to the right agents or departments. Moreover, this solution gives automated updates to the employee about the resolution status of the raised ticket. This makes the process more transparent, eliminates unwanted follow-ups, and significantly reduces the turnaround time required to resolve the ticket. Employee workflows: Throughout the employee lifecycle, activities like applying and managing leaves, claiming reimbursement, finding payslips, and knowing tax deductions happen most frequently. All of these tasks can be made really easy with the help of AI-enabled conversations. Employees just have to chat with the virtual HR assistant and make these requests on the chat itself. On the other hand, the managers get all such updates on managing employee requests right on the conversational platform. The need for accessing another HRIS system and dealing with its complicated interface is eliminated completely. The employee requests are easily managed on the go. Employee engagement: Employee engagement has been crucial to businesses always but very often companies fail to engage their employees efficiently. The traditional ways of getting employee feedback aren’t very effective. AI has made it possible for companies to automate the process of employee engagement and give the companies real-time actionable insights. Now, there’s no need for long survey forms and manual analysis of the replies.All of these can be done with the help of artificial intelligence. Automated analytical reports display the overall happiness score of the organization and give employee engagement ratings on various other factors as well. Moreover, the surveys are sent to employees at regular intervals throughout their tenure at the organization. This helps the company get accurate employee feedback.Better employee engagement not only keeps the employees satisfied but also helps businesses retain at-risk talent by predicting attrition beforehand. It’s easy to get started with these AI-driven employee experience solutions. We, at Leena AI, have empowered many businesses to achieve enormous efficiency in their HR processes, and we can help you do the same. But before that, let’s understand the ROI of AI-enabled conversational platforms. So let’s see some of the primary benefits of deploying artificial intelligence for employee experience at your organization. Benefits of AI-driven conversational platform By now, you must be clear about how you can use artificial intelligence for your business. Here, I’m quickly listing the benefits that justify your ROI. Enhances employee productivity: Reduced turnaround time for resolving employee tickets, and managing all employee transactions under a single roof saves employees’ time and hence enhances their productivity. Reduces human bias: HR executives are humans too. And it’s very normal that there might be a bias when they are assessing employee performance or resolving their queries. AI completely eliminates human biases. Eliminates repetitive tasks: Conversational AI saves the HR from answering repetitive questions and hence helps them focus more on strategic tasks rather than monotonous ones. Builds personalized experience: A good employee engagement platform ensures that every employee is happy and satisfied. It gives real-time actionable insights to take corrective measures at the workplace and gives each employee a personalized experience. Remains available round the clock: Conversational AI-driven HR assistant is available round the clock and at all locations. Employees can get an instant reply to their queries anytime and anywhere. Predicts attrition: Employee engagement solutions help businesses feel the pulse of their employees. It helps identify unhappy employees and predict attrition in advance. Thus, they are in a better position to retain at-risk talent. Reduces TAT: Turnaround time for employee tickets and requests decreases significantly while using the conversational platform. This saves employees’ time wasted on unwanted follow-ups and gives them the mental peace they deserve. Facilitates parallel conversations: It’s not possible for a single HR executive to talk to multiple employees simultaneously and resolve their different queries at the same time. But AI-enabled conversations can do it easily and efficiently. If you’re still making calculations in your head to arrive at exact ROI numbers, just use our ROI calculator. The use of artificial intelligence in HR expanding rapidly and businesses are turning it into their competitive advantage. So, are you ready to bring this disruption to your workplace and give your employees an unmatched experience? Schedule your free demo to know the benefits specific to your business.