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Unable to crack employee experience? Here’s how an HR chatbot can help

As of 2021, chatbots are omnipresent. From news to updates about your food delivery, there’s nothing chatbots cannot handle. And, you can safely add employee experience to that list now.

HR chatbots have entered our workplaces and are increasingly being adopted by organizations. Even though Gartner’s Hype Cycle predicts that widespread adoption of this technology is still a few years away, HR chatbots have proven their mettle when it comes to disrupting employee experience.

What exactly is employee experience?

What is employee experience

Employee experience is a sum total of all the interactions that an employee has with the organization, be it the quality of the free lunch or their much-awaited appraisal. An employee’s perceptions and observations about their workplace often govern an employee’s decision to stay with an organization.

Employee experience is widely accepted as composed of three major things: the work culture, physical environment, and accessibility to technology. The work culture and physical environment are aspects we will leave for a future article. However, the technological environment, which takes up one-third of employee experience, becomes a crucial area of investment for organizations looking to deliver a stellar employee experience. And this is exactly where an AI-powered HR chatbot comes into the picture.

Why do you need HR chatbots to deliver a positive employee experience?

Why employee experience

The workforce is predicted to be composed of 75% millennials by 2025 and organizations are well aware of the low level of tolerance this group has for time-taking processes. Add to this the unique employee experience challenges that the new hybrid workplace has ushered in, and you have a fairly intimidating scenario when it comes to employee experience.

HR chatbots are built to dive into the massive pool of information stored in legacy systems and serve it to employees at the click of a button. These chatbots require minimal human intervention and can deal with employee queries and requests and resolve them in no time. In doing so, they not only deliver a positive employee experience but also free up the bandwidth of your knowledge workers and HR personnel. 

But, how do HR chatbots improve the employee experience?

How HR chatbots improve employee experience

If you’re still not convinced that an HR chatbot is the wing person you need to crack a date with employee experience, fret not. Here are four ways in which HR chatbots can help you upgrade the employee experience you deliver.

A much-needed digital guide during employee onboarding

As your employee’s first brush with the organization onboarding matters, and that’s why 30% of employees decide to quit a job within the first 90 days. So, even though we would all like to make onboarding a pleasant experience for our new joiners, clearly many of us are not succeeding at it.

Taking the paperwork out of the employee onboarding process remains a distant dream, but HR chatbots can make this process a lot less tedious and painful. From answering any queries a new employee might have about company policies to dropping them periodic reminders about their training schedule, HR chatbots can walk employees through the onboarding process without human intervention. While a human buddy remains a perfect addition to your onboarding strategy, HR chatbots are often a lot faster at giving responses and these instant responses will go a long way in making a good first impression on your new hire.

Employee development through personalized training

70% of employees would leave their job for another that prioritizes employee development. What’s worse than providing no training opportunities at all is sending out generic, non-personalized training opportunities and material to your employees. And HR chatbots can help with this. 

Also known as “virtual coaches”, HR chatbots are trained to provide employees the knowledge and highly personalized training they need while they are on the job. Whenever an employee doubts any aspect of their job, they simply need to ping their virtual coach and have a plethora of links and relevant training resources delivered to them through chat. In the long run, this information can help employees get the much-needed upskill they were looking for.

Collect employee feedback and relay it back

The connection between employee feedback and employee engagement has been established across various studies. Employees show a higher engagement score when their companies provide a feedback mechanism, and the number goes further upward when this feedback is acted upon.

By sending out short surveys that can mostly be finished through automated replies, HR chatbots can gather a lot of data regarding the general engagement level among employees. Through analysis of this data, these chatbots come up with detailed reports that can highlight exactly where the issue lies and why engagement levels are low within the organization. Some of these AI-powered chatbots go a step ahead and suggest actions that the leadership and HR department can take to ensure disengagement does not turn into attrition.

Improving HR self-service

Though employee self-service takes the load off of HR departments, the experience is not quite the same on the employee side. Complex HR systems often ensure employees aren’t able to do most things on their own and eventually need HR personnel’s assistance to complete most tasks and source information.

With an HR chatbot to guide employees around the self-service system employees can navigate these tasks without bugging the HR department. Be it calculating their leave balance before applying for leave or getting a detailed list of health benefits before choosing the right insurance option, HR chatbots are equipped to handhold employees through all of these tasks.

Still not convinced why you need an HR chatbot? Get in touch with our executives for a thorough walk-through of what these chatbots can do for you.

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